Providence Healthcare Pty Ltd is a registered NDIS services provider based in Mentone, Victoria. As our organisation continues to expand, we are seeking a full-time ICT Business Analyst to lead and support digital transformation initiatives that enhance participant outcomes, improve operational efficiency, strengthen clinical processes and ensure compliance with NDIS and other regulatory requirements.

Key duties and responsibilities include:

--- Analyse existing business processes across the business group and identify

opportunities to improve operational efficiency, productivity and service delivery

through ICT solutions.

--- Consult with management, healthcare professionals, operations staff and other

stakeholders to elicit, analyse and document business and functional requirements

for ICT systems and digital transformation initiatives.

--- Review workflows relating to appointments, billing, referrals, clinical documentation,

rostering, participant management and workforce allocation, identifying inefficiencies

and recommending process improvements.

--- Support the implementation, integration and optimisation of electronic medical record

(EMR) systems and NDIS software platforms, including Best Practice, Zedmed,

SupportAbility, Brevity and Lumary.

--- Develop process maps, workflow diagrams and as-is/to-be business models to

support system design and business transformation initiatives.

--- Develop strategic ICT governance documentation, including Business Continuity

Plans, Disaster Recovery Plans and ICT policies to support organisational resilience

and compliance.

--- Evaluate existing ICT systems and recommend enhancements to support

organisational growth,



service quality and compliance with legislative and regulatory

requirements.

--- Prepare business requirements, functional specifications, user stories and other

business analysis documentation for system enhancements and software

development projects.

--- Apply data and process modelling techniques to develop clear functional

specifications for ICT system design, integration and implementation.

--- Act as the primary liaison between business stakeholders, software vendors and

technical teams to ensure ICT solutions meet business and operational

requirements.

--- Analyse organisational data and develop dashboards, performance reports and

business intelligence solutions to support strategic planning and management

decision-making.

--- Evaluate and improve ICT systems supporting participant funding, service delivery,

billing, incident management and compliance reporting.

--- Ensure ICT solutions align with NDIS Practice Standards, privacy legislation and

organisational governance requirements.

--- Coordinate user acceptance testing (UAT), validate system functionality and support

the successful deployment and implementation of ICT solutions.

--- Develop user documentation, training materials and standard operating procedures,

and deliver user training to facilitate the effective adoption of recent ICT systems and

business processes.





--- Prepare analytical reports, feasibility studies and business cases to support

management in evaluating ICT initiatives and investment decisions.

--- Provide expert advice and recommendations to management throughout ICT projects

and act as a central point of reference for business systems analysis and digital

transformation initiatives.

Skills and experience expected include:

--- Bachelor's degree or higher qualification in Information Technology, Business

Information Systems, Computer Science, Data Science or a closely related discipline.

--- At least one year of full-time experience in a similar ICT Business Analyst role.

--- Demonstrated experience in business process analysis, requirements gathering,

stakeholder engagement and ICT solution implementation.

--- Experience with healthcare or NDIS management systems, including SupportAbility,

Lumary, Brevity, Best Practice or Zedmed, will be highly regarded.

--- Strong analytical, problem-solving and organisational skills.

--- Excellent written and verbal communication skills with the ability to engage effectively

with technical and non-technical stakeholders.

--- Ability to manage multiple projects and work collaboratively within a multidisciplinary

team.

How to apply

If you are a dedicated and motivated ICT Business Analyst professional and wish to be

considered for this position, please forward your resume and cover letter. Your cover

letter should address your suitability for the role, why you are interested and your

availability.

We will be reviewing applications as they are received.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

📌 ICT Business Analyst (Mentone)
🏢 Providence Healthcare
📍 Mentone