Job description:

About Our Client

Our client is a trusted supplier of high-risk plant, machinery, and skilled operators to major Electricity Distribution Businesses. Supporting the construction and installation of critical electrical infrastructure, including power poles and related systems.

Position Summary

The Works Coordinator is responsible for the effective coordination, scheduling, and administration of daily operations. The role provides a key link between management, customers, operators, and internal teams to ensure jobs are delivered efficiently, safely, and in accordance with customer requirements.

The position requires strong communication skills, attention to detail, problem-solving ability, and the capacity to manage changing priorities in a fast-paced operational environment.

Key Responsibilities

Operations Coordination & Communication

Provide regular updates and reports to senior management regarding:

- Job scheduling and progress
- Operator availability
- Plant and equipment availability
- Operational issues requiring support or decision-making

Maintain regular communication with Operations Managers regarding:

- Upcoming works, job requirements, changes, delays, breakdowns, and emergency situations.
- Relevant operational updates, instructions, and notifications to field crews and work groups to support effective service delivery.

Scheduling & Administration

- Manage and maintain the company scheduling system, ensuring all bookings, changes, and operational requirements are accurately recorded.
- Develop strong competency in scheduling software and utilise all relevant functions to improve efficiency and reporting.
- Receive, review, process, and enter customer booking requests received via phone and email.
- Ensure all booking requests contain the required information, following up with customers where additional details are required.
- Maintain accurate records of job information, customer requirements, resources, and operational changes.





Customer Service & Relationship Management

- Liaise directly with customers regarding job details, scheduling requirements, changes, and operational queries.
- Provide timely responses to customer enquiries while maintaining a professional and solutions-focused approach.
- Work collaboratively with customers and internal teams to resolve issues and minimise disruptions.

Reporting & Continuous Improvement

- Prepare and provide reports on business activity, scheduling performance, and operational matters as required.
- Identify opportunities to improve systems, processes, and work practices.
- Provide constructive feedback and suggestions to enhance operational efficiency and customer service.

This role uses Assignar, a powerful yet user-friendly construction-specific software for scheduling, coordinating, and managing field operations.

Required Skills and Experience

- Experience in a high-volume logistics, transport, construction, utilities, or operations environment (preferred)
- Industry experience in construction operations, plant and equipment scheduling, civil construction, utilities or electricity distribution, high-risk plant and machinery operations, and workforce coordination (preferred)
- Confidence using scheduling, administration, and computer-based systems.
- Strong organisational and time management skills.
- Excellent verbal and written communication skills.
- Ability to prioritise tasks and manage competing demands.
- Solid attention to detail and accuracy.
- Ability to work independently and as part of a team.
- A proactive approach to problem-solving and continuous improvement.
- Professional and customer-focused work practices.

Working Hours

- The position is based in Epping, with standard working hours from 8:00am to 4:00pm to change hours
- Monday to Friday

Pay: $36.81 per hour

Application Question(s):

- Do you have experience in a high-volume logistics, transport, construction, utilities, or operations environment?

Work Location: In person

📌 Works Coordinator (Epping)
🏢 CP Recruitment
📍 Epping