The Operations Manager is a pivotal leadership role responsible for the end-to-end operational success of the company in Australia. You will lead the Dandenong-based warehouse and logistics functions while acting as the primary operational interface for our key clients. Your mission is to ensure seamless project delivery, maintain the highest quality standards, and drive maximum operational efficiency.
KEY RESPONSIBILITIES
A. Key Stakeholder & Client Engagement
- Primary Point of Contact: Act as the face of the company's operations, engaging directly with clients.
- Trust & Relationship Building: Maintain professional and transparent communication to ensure project alignment and long-term client retention.
- Project Handover: Lead the final handover process, ensuring all client expectations are met and securing formal project sign-off.
- Process optimization: from initial opportunity to handover of the project, through review and supervision with cost control and margin improvement.
B. Warehouse & Logistics Management
- Inventory Excellence: Oversee all warehouse activities in Dandenong, including receiving, put-away, picking, and dispatch. Implement rigorous cycle counts to ensure 100% inventory accuracy.
- Logistics Coordination: Manage relationships with freight partners and third-party logistics (3PL) providers to optimize delivery schedules and reduce transit costs.
- Workflow Optimization:
Continuously improve warehouse layouts and picking paths to increase operational throughput and reduce labor overheads.
C. End-to-End Delivery & Quality Assurance (QA)
- Project Execution: Own the full delivery lifecycle-from order fulfillment and local dispatch to in office installation and final commissioning.
- Compliance: Enforce strict QA/QC protocols for all incoming and outgoing stock to avoid defects or complaints during projects. Ensure all installations comply with local safety regulations.
- Zero-Defect Delivery: Aim for "Right First Time" delivery by implementing comprehensive pre-dispatch checklists to eliminate errors or missing components.
SELECTION CRITERIA
- Experience: 10+ years of experience in Operations Management preferably in 3PL businesses within the Australian wholesale, retail, or e-commerce sectors.
- Communication: Exceptional verbal and written English skills. You must be comfortable navigating difficult conversations and negotiating timelines with sophisticated corporate clients.
- Technical Proficiency: Strong ability to interpret technical drawings and warehouse layouts. Proficient in using ERP/WMS systems and Microsoft Office.
- Leadership: A hands-on leader who can motivate the team and "lead from the front" in a fast-paced environment.
- Compliance: Deep understanding of Australian OH&S; standards and industry-specific regulations.
- Requirements: Valid Australian Driver's License and White Card are preferred