MODE by YHA is a bold new addition to Sydney's accommodation scene, opening in early 2027. Backed by YHA Australia's 87-year legacy, we've launching a new concept to meet the changing ways people travel, work, connect and recharge.

More than just a place to stay, MODE by YHA is a social activator. Featuring 137 private and co-living rooms, an on-site micro-brewery and all-day dining area, double-height amphitheatre and co-working spaces, and a signature 10-metre climbing wall, MODE by YHA is all about bringing modern travellers together.

Our guests are ambitious, curious and collaborative – and our team embodies that same spirit. Whether guests are in social mode, work mode, play mode or chill mode, you'll be there to meet them where they're at. We’re searching for team members with hospitality running through their veins – the community builders, the experience shapers, the memory makers, and the hosts with the most.

As General Manager, you will set the tone for the property, leading the pre-opening team that’ll shape and launch MODE by YHA!

Your Responsibilities:

- Leader mode: foster a culture of teamwork, excellence, and continuous improvement through the provision of effective leadership and guidance.

- Forecast, monitor, and control wage costs through effective rostering, ensuring a focus on guest experience, employee engagement, and health & safety.

- Guest mode: ensure an exceptional guest experience by maintaining high standards of service, cleanliness, comfort, and connection.

- Overall financial management of the entire property operations.

- Connect mode: establish positive relationships with local authorities, stakeholders, tourism boards, and community organisations.

- Ensure a consistent and active experience that connects guests to each other and the local community.

- Business mode:



preparation of business plans, capex plans, budgets, review of key performance indicators, financial reporting, and capital expenditure to ensure effective cost control and profitability.

- In collaboration with the commercial team, develop and execute sales and marketing strategies to maximise revenue.

- Safety mode: build and maintain a strong health, safety and ESG focus.

- Drive F&B; promotion and social media strategy to increase awareness, experience and revenue.

Your skills and qualifications:

- Proven experience as a General Manager in a hotel or a co-living/hostel environment

- Pre-opening experience, with the ability to build a team from the ground up

- Strong operational background across food, beverage and rooms

- Passion for people, hospitality and guest experience

- Excellent communication, stakeholder management and leadership skills

- Solid commercial acumen

- New South Wales Liquor Licensee qualifications, or the ability to obtain

Our values are at the heart of the wider YHA organisation and are the foundation of our culture. They are our compass, guiding our decisions and actions.

- Collaborate, listen and connect

- Care for people and planet

- Create positive experiences

- Always evolve

Working at MODE by YHA comes with perks and benefits aplenty. From free stays across the YHA network, discounts for friends & family, structured growth & development, and a strong focus on employee wellbeing & support – we go above and beyond to empower our team.

Bring your whole self to work – our guests come from all around the world and all walks of life, and so do our crew.

Lead a brand-new team shaping a new era of socially-connected travel. If you're ready for a change of tempo, we might just be the perfect match! Send us your CV and a cover letter and let's talk.

📌 General Manager - Pre-Opening (Sydney)
🏢 YHA Australia
📍 Sydney