CASUAL SUPPORT WORKER – NDIS COMPLEX MENTAL HEALTH

My Slice of Life Transport and Services (MSOLTS)
Sydney NSW
Aged & Disability Support (Community Services & Development)
Casual/Vacation
$36.81–$38.81 per hour + Superannuation

Job Summary: Casual role with growth opportunities

ABOUT US

My Slice of Life Transport and Services (MSOLTS) is a registered NDIS provider delivering high-quality, person-centred disability support services throughout Sydney.

We specialise in supporting people living with psychosocial disabilities, complex mental health conditions, intellectual disabilities, physical disabilities, autism and other complex support needs. Our experienced team provides practical, recovery-focused support that promotes independence, choice, dignity and community participation.

Our services include Supported Independent Living (SIL), Psychosocial Recovery Coaching, community access, transport, personal care, daily living assistance, capacity building, skill development and psychosocial recovery supports, enabling participants to achieve their NDIS goals and live meaningful, independent lives.

As a registered NDIS provider, MSOLTS is committed to delivering services that meet the NDIS Practice Standards and the requirements of the NDIS Quality and Safeguards Commission.

OUR TEAM CULTURE

At MSOLTS, we are a supportive, professional team committed to delivering high-quality, person-centred supports. We believe the best outcomes for our participants come from staff who work collaboratively, communicate openly and genuinely support one another.

Although much of our work is completed independently in the community, being a team player is essential. We value reliability, flexibility and a willingness to assist colleagues when needed. Throughout the year, we come together for team meetings and team-building activities.

We are proud to be a diverse, inclusive and respectful workplace guided by our values of Respect, Integrity, Compassion, Teamwork, Inclusion, Accountability, Empowerment and Excellence.

ABOUT THE ROLE

MSOLTS is expanding its Complex Mental Health and Supported Independent Living services and is seeking two experienced Casual Support Workers to join our growing team.

We currently have two participants who have requested both male and female support workers. As a result, we are seeking two support workers, including one female support worker, to meet participant preferences and support needs.

We welcome applications from all suitably qualified candidates. Recruitment decisions will be based on participant needs, qualifications, experience, availability and suitability for the role.

Employment Type: Casual

Hourly Rate: $36.81–$38.81 per hour plus Superannuation and applicable penalty rates

Minimum Availability: Applicants must be available to work a minimum of 20 hours per week, with opportunities for additional shifts.





Applicants must be flexible and available to work across a 7-day roster, including weekdays, evenings, weekends, sleepovers and public holidays where required.

Working with MSOLTS offers genuine career development opportunities. Casual employees who successfully complete their probationary period and demonstrate reliability, professionalism, strong performance and alignment with MSOLTS values may be considered for Permanent Part-Time employment, subject to operational requirements and available hours.

KEY RESPONSIBILITIES

- Deliver person-centred, recovery-focused support to NDIS participants.
- Support participants living with psychosocial disabilities, complex mental health conditions, intellectual disabilities and other complex support needs.
- Assist with personal care, daily living activities, domestic assistance, meal preparation and medication prompting.
- Provide transport and support participants to attend appointments, education, employment and community activities.
- Support participants within Supported Independent Living environments.
- Promote independence, confidence, life skills, choice and community participation.
- Follow participant support plans, behaviour support plans and risk management strategies.
- Maintain accurate ShiftCare case notes, incident reports and other required documentation.
- Work collaboratively with participants, families, Support Coordinators, allied health professionals and other stakeholders.
- Identify and report risks, incidents, behavioural changes and safeguarding concerns.
- Follow workplace health and safety requirements.
- Maintain confidentiality and protect participant privacy.
- Comply with NDIS Practice Standards, NDIS Quality and Safeguards Commission requirements and MSOLTS policies and procedures.

QUALIFICATIONS AND EXPERIENCE

- Certificate III or Certificate IV in Individual Support, Community Services, Mental Health, Disability, Ageing Support or a related field.
- Applicants currently studying a relevant qualification may also be considered.
- Minimum 12 months’ experience supporting people with psychosocial disability, complex mental health, Supported Independent Living or within community services.
- Excellent communication, interpersonal and organisational skills.
- Ability to work independently and as part of a multidisciplinary team.
- Understanding of recovery-oriented, trauma-informed and person-centred practice.
- Ability to maintain professional boundaries.
- Confidence working with participants who may have complex behaviours or high support needs.

MANDATORY REQUIREMENTS

Applicants must have:





- Current NDIS Worker Screening Check.
- Current Working With Children Check.
- Current National Police Check completed within the last 12 months.
- NDIS Worker Orientation Module Certificate – Quality, Safety and You.
- Current unrestricted Australian Driver’s Licence.
- Reliable, registered and comprehensively insured vehicle.
- Willingness to drive your own vehicle and/or MSOLTS company vehicles.
- Current Australian work rights.
- Availability to work a minimum of 20 hours per week.
- Flexibility to work weekdays, evenings, weekends, sleepovers and public holidays as required.
- Ability to travel throughout Sydney and surrounding areas.
- Ability to complete all required documentation and training.

DESIRABLE

- Experience supporting participants with psychosocial disability, complex mental health or Supported Independent Living.
- Current First Aid and CPR Certificate.
- Mental Health First Aid Certificate.
- Medication Administration training.
- Experience supporting participants with behaviours of concern.
- Knowledge of NDIS Practice Standards and recovery-oriented practice.
- Experience using ShiftCare or a similar client management system.

WHAT WE OFFER

- Competitive casual rates of $36.81–$38.81 per hour plus Superannuation and applicable penalty rates.
- Minimum 20 hours per week for suitable applicants, with opportunities for additional shifts.
- Flexible roster across a 7-day operation.
- Ongoing training, mentoring and professional development.
- Supportive leadership and collaborative team culture.
- Meaningful work supporting people to build independence and achieve their goals.
- Prospect to work with a growing registered NDIS provider.
- Career development opportunities within Complex Mental Health, Community Access, Supported Independent Living and Psychosocial Recovery Coaching.
- Potential progression from Casual to Permanent Part-Time employment following successful completion of the probationary period, subject to satisfactory performance, available hours and operational requirements.

HOW TO APPLY

Please submit your current resume and a cover letter outlining your experience and suitability for the role.

Please include:

- Current mobile number and email address.
- Suburb of residence.
- Relevant qualifications, licences and certificates.
- Details of your experience supporting people with complex mental health or psychosocial disability.
- Your current availability.
- Current Australian work rights, where applicable.

My Slice of Life Transport and Services is an equal opportunity employer and welcomes applications from people of all backgrounds, cultures and lived experiences.

Only shortlisted applicants will be contacted.

Applications without current contact details or that do not meet the mandatory requirements may not be considered.

Pay: $36.81 – $38.81 per hour

Work Location: On the road

📌 CASUAL SUPPORT WORKER – NDIS COMPLEX MENTAL HEALTH (Sydney)
🏢 My Slice of Life Transport and Services
📍 Sydney