At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.
As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person-centred care that enables them to age well at home or in a place of their choosing.
To best serve our diverse clientele, we are seeking a Bilingual Care Partner with native or qualified fluency in English and either Cantonese, Greek, Spanish, Nepali, Assyrian, Bosnian or Serbian,
This role is full time, virtual and hybrid, working from home and our Clayton office.
Key Accountabilities
- Build trusted relationships with customers and support them to achieve their goals at home.
- Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
- Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.
- Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
- Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
- Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
- Promote safety, quality, compliance, and a culture of continuous improvement across all activities.
What You’ll Bring
- Experience in community or aged care,
including case management and coordinating multidisciplinary care in the home.
- Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
- Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
- Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
- Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.
- Collaborative mindset, able to work effectively in a team-based, matrix environment, liaising with families, clinicians, and external providers.
- Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).
Click APPLY or contact Fiona Boyer (Talent Acquisition Specialist) at
[email protected] for a confidential discussion.
** Applications close once vacancy has been filled **
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
perks
- Discounted Health Insurance
All permanent employees enjoy a 12% discount on our health insurance cover as well as having all waiting periods halved.
- Parenting benefits
All permanent employees have access to 14 weeks paid parental leave.
- Discounted general insurance
Employees receive between 10 - 20% discounts on insurance like home & contents, travel, and pet insurance.
- Career opportunities
Whether it's building your career or building your team, we are here to support you with numerous internal development opportunities.
📌 Care Partner - Aged Care (Notting Hill)
🏢 Australian Unity
📍 Notting Hill