Troppus IT & Management is a fast-growing managed services provider located in East Victoria Park. We are looking for a ‘switched on’ Level 1 Helpdesk Engineer with proven experience supporting Microsoft Windows environments.
The position offers a challenging role in a energetic and friendly team environment. The successful candidate will be working with a team of support engineers to provide proactive desktop and server support for a range of business customers across multiple industries.
CORE RESPONSIBILITIES
- Troubleshooting and diagnosing technical issues over the phone
- Triage incoming call to support the Service Coordinator and Head of Support Services, as required
- Be a first point of contact for customers via phone support
- Document client IT Infrastructure and procedures
- Contact for customers via phone support
- Setup and configuration of computers and peripheral equipment
- Backup and Dashboard maintenance check up
- Assist with pickups and deliveries
- Assist with site installation as required
- Provide assistance to other staff members as required
- Assist with projects (new deployments, migrations and upgrades)
- Review tickets that have been escalated to develop and awareness and understanding of how they are resolved
- Participate in after hours on-call rotation rosters
- Maintain suitable and timely logs and documentation for all hours and work done
- Any other task or activity requested for which the incumbent has the skills and knowledge
EXPERIENCE, SKILLS AND QUALIFICTIONS:
- Experience in Hardware and Microsoft/Apple Environment
- Microsoft 365 experience
- Basic Networking skill
- Self-motivated and able to work quickly and efficiently without supervision
- Organisational skills and ability to mentor junior team members
- Strong work ethics, initiative and troubleshooting skills
- Excellent communication skills at all levels
- The ability to be a productive and collaborative team member
- Strong organisational, time management and planning skills.
- Current C Class Driver’s Licence
- Any certifications or vaccinations required for Client site visits
- Acceptable National Police Clearance
- Common SME routers & firewalls
- Common Antivirus and Antimalware Solutions
- Backup and DR Solutions
- ConnectWise
- SolarWinds RMM
- Microsoft Certifications
- CompTIA A+
- MTA (Windows OS)
The remuneration package will be negotiated based on your relevant skills and experience.
Troppus IT & Management takes pride in providing a high quality of service to our customers and also looking after our employees who make our business so successful.
If you are interested in a long term career with the potential to develop and grow with the business and are available to start immediately, then do not hesitate to .
Short-listing and interviews for this position begin immediately.
NOTE: No unsolicited recruitment agent contact, please. Troppus IT & Management will not accept any unsolicited resumes from recruitment agencies and will not pay any fees relating to unsolicited resumes.