Level: Social, Community, Home Care and Disability Services Industry Award 2010:
Level 5

Location: Various

Employer: Bravehearts Foundation Limited

Reports to: Inmate Engagement Program Coordinator OR Community Program

Coordinator

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-protected

workplace characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff,



students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose

Case Managers are responsible for providing trauma-informed and culturally appropriate support to

survivors of institutional child sexual abuse who are considering applying to the National Redress

Scheme. Case Managers support clients to complete Redress applications and provide client focused

emotional support in a trauma informed context.

Primary Duties & Responsibilities
• Managing a caseload of clients to complete and lodge applications for the Redress Scheme.

- Providing clear and accurate information about the National Redress Scheme to clients who

have experienced historical institutional child sexual abuse.

- With assistance from Quality Assurance Applications Officers, prepare written responses to

Section 24 (S24) requests for additional information and prepare reviews of decisions and

revocations.

- Working collaboratively with a multi-disciplinary team.

- Providing clients with psychosocial education about the impacts of trauma.

- Promoting the Redress Scheme and Beyond Brave services to and building relationships with

the community and local service providers.

- Undertaking case debrief,



professional development activities and supervision.

Outreach

Depending on caseload, multi-day outreach trips to Correctional Centres may be required every 8 –

10 weeks to meet with clients who are incarcerated.

Personal Specifications
Qualifications/Experience:

- Degree in counselling, psychology, or social work with eligibility for membership of the relevant

professional association (APS, AASW, ACA or PACFA); or a minimum of 5-7 years in trauma

informed case management.

- A minimum of 2-years post graduate experience providing counselling to survivors of complex

childhood trauma, violence, or mental health; or a minimum of 5-7 years in trauma informed

case management.

- Experience in working with adult survivors of child sexual assault, Aboriginal and Torres Strait

Islander people, people with disabilities and members of the CALD communities.

- Must have or be willing to apply for a Working with Children Check (Blue Card) and a National

Police Certificate.

- Must have or be willing to undergo the necessary checks to work in Correctional Centres.

- Must possess a driver’s license.

- Understanding of working within a mandatory reporting framework.

Personal Qualities:

- Strong ability to work autonomously and exercise initiative and integrity in their relationships

with clients and in their professional role with Beyond Brave.

- Capacity and willingness to work effectively within a multi-disciplinary team and to be flexible

and adaptable in order to meet the organisation’s needs.

- Knowledge and understanding of frameworks of ethical practice; confidentiality; the

requirements of mandatory reporting; and relevant state and national laws.

- The capacity to work enthusiastically within the parameters of the Bravehearts mission, vision

and values (Integrity, Respect, Energy, Empathy and Bravery).

- Principles of social justice will underpin the appointee’s practice.

Skills and Abilities:

- Demonstrated time management and priority setting skills.

- Intermediate use of Microsoft Office Suite and capacity to learn new systems and programs.

- Well-developed written and verbal communication skills including presentation and report

writing skills.

Acknowledgement:

📌 Case Manager (Australia)
🏢 Bravehearts
📍 Australia