Front Desk Coordinator / Receptionist (Career Progression to Treatment Coordinator)

Location: Five Dock, Sydney
Employment Type: Full-Time or Part-Time

Join a Practice That Invests in Your Future

We are a modern, patient-focused dental practice looking for a warm, organised and motivated Front Desk Coordinator to become the face of our practice.

This is more than a receptionist role. We are looking for someone who wants to build a long-term career, with structured training and the opportunity to progress into a Treatment Coordinator position, helping patients understand and commence life-changing dental treatment.

If you enjoy working with people, love organisation, and are eager to learn sales, communication and patient care, we’d love to hear from you.

Your Responsibilities

- Greeting patients and creating an exceptional first impression
- Answering phone calls and responding to enquiries professionally
- Managing appointment scheduling and recalls
- Processing payments and health fund claims
- Coordinating patient records and maintaining accurate documentation
- Liaising with clinicians and the wider team to ensure smooth daily operations
- Assisting with administrative and practice management tasks
- Helping maintain a welcoming and organised reception environment

As You Grow in the Role

You will receive training to become a Treatment Coordinator, where you’ll learn to:

- Build strong relationships with patients
- Explain treatment options and answer patient questions




- Coordinate appointments for larger treatment plans
- Assist patients with finance and payment options
- Improve patient experience and treatment acceptance
- Work closely with clinicians to help patients achieve excellent outcomes

About You

We are looking for someone who is:

- Friendly, positive and genuinely enjoys helping people
- Well presented with excellent communication skills
- Highly organised with strong attention to detail
- Confident using computers and experienced with D4W
- Able to multitask in a fast-paced environment
- Reliable, proactive and a team player
- Eager to learn and develop professionally

Experience

Experience in dental reception is essential.

What We Offer

- Transparent career progression into a Treatment Coordinator role
- Ongoing professional development
- Opportunity to make a meaningful impact on patients’ lives
- Competitive remuneration based on experience and performance

If you’re looking for more than “just another reception job” and want a career with genuine opportunities for growth, we’d love to hear from you.

Apply today with your resume and a short cover letter telling us why you’d be a outstanding fit for our team

Job Types: Full-time, Permanent

Pay: $40.00 – $55.00 per hour

Benefits:

- Professional development assistance

Experience:

- Dental practice management: 2 years (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Dental Practice Manager/Patient Treatment Co-ordinator (Five Dock)
🏢 Smile Circle-Five Dock
📍 Five Dock