About the Role

Seeking an Experienced Complex Case Manager to join our team, specialising in severe and catastrophic injury. This role is suited to a senior clinician who thrives in managing complex medical presentations and working collaboratively with multiple stakeholders to achieve meaningful, long-term outcomes.

This is a full-time hybrid role, combining work from home with community-based engagement. Our registered office is located in Liverpool, NSW (2170).

You will manage a portfolio of participants with significant injuries, providing expert rehabilitation coordination, strategic planning, and advocacy throughout their recovery journey.

Key Responsibilities

- Lead and coordinate the rehabilitation and recovery of participants with complex and severe injuries, including Traumatic Brain Injury, Spinal Cord Injury, and Amputation

- Conduct comprehensive biopsychosocial assessments to identify barriers, risks, and opportunities for recovery

- Develop, implement, and review individualised, goal-driven rehabilitation plans aligned with participant needs and scheme requirements

- Provide high-level case management, including proactive problem-solving and escalation where required

- Liaise closely with medical specialists, treating providers, community team members, support coordinators, families, and scheme agents

- Monitor progress, outcomes, and service delivery, adjusting strategies to optimise recovery and independence

- Prepare clear, timely, and clinically sound reports and recommendations for stakeholders

- Advocate for participant needs to ensure access to appropriate supports, services, and resources

- Maintain accurate, compliant, and detailed case documentation in line with legislative and organisational standards

About You





- Relevant tertiary qualification in Rehabilitation Counselling, Occupational Therapy, Nursing, Social Work or Psychology

- Minimum 5 years' experience working in rehabilitation or case management services for persons with significant or catastrophic injury.

- Demonstrated expertise managing complex, long-term cases with multiple stakeholders

- Strong negotiation, influencing, and stakeholder engagement skills

- Advanced problem-solving and clinical reasoning abilities

- Highly developed written and verbal communication skills

- Sound knowledge of rehabilitation frameworks, case management principles, and relevant legislation

- Exceptional organisational and time management skills, with the ability to work autonomously

- Compassionate, participant-centred approach with professional confidence and resilience

What We Offer

We value and invest in experienced clinicians. We offer:

- Competitive remuneration aligned with experience, plus performance-based bonuses

- Ongoing professional development and advanced training opportunities

- Flexible, hybrid work arrangements to support work-life balance

- Latest technology to support your role (laptop and iPhone provided)

- Access to a pool or dedicated vehicle for community-based work

- A supportive, cooperative team culture with strong clinical leadership

About Us

A specialist provider of injury management and rehabilitation services, with a strong focus on severe and complex injuries. Our mission is to empower participants to regain independence where possible and re-engage in meaningful life roles following injury.

We work closely with our sister division, drawing on extensive workplace rehabilitation expertise. This integrated model provides clear pathways for growth, specialisation, and career progression for senior consultants.

#INDAUS

📌 Case Manager - Severe and Catastrophic Injury (Liverpool)
🏢 W3Global Australia
📍 Liverpool