The role

The HubSpot Onboarding Specialist is responsible for providing a seamless onboarding experience for new HubSpot customers. This includes evaluating customer needs, configuring HubSpot, training users, and troubleshooting problems. The ideal candidate will have a strong understanding of HubSpot's marketing, sales, and service tools, as well as experience in customer-facing roles.

Responsibilities

- Evaluate customer needs and requirements
- Configure HubSpot to meet customer needs
- Train users on HubSpot's marketing, sales, and service tools
- Troubleshoot problems with HubSpot
- Provide ongoing support to customers
- Work with the Customer Success Manager to track customer progress and identify opportunities for improvement
- Stay up-to-date on HubSpot's latest features and functionality

Must Have Skills

- 2+ years of experience in customer-facing roles
- Strong ability to build assets in HubSpot's marketing, sales, and service tools
- Experience with project management and problem-solving
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- A passion for helping businesses succeed

Additional Skills Required

- You are HubSpot Certified (proof of certification required)
- HubSpot platform setup experience
- Experience with project management software, for example - Asana, ClickUp, Monday.com

Individual and Character Attributes

- Strong technical skills and a passion for user-centred technology
- Solid English, including written and spoken comprehension
- Ability to work under pressure and to time constraints
- Ability to think outside the box, including finding potential problems before they arise
- A sense of urgency within a competitive industry, that strives to provide efficient services and delivery turnaround
- Ability to take constructive feedback as an opportunity to grow and learn
- A strong and confident individual who wants to be a part of the team,



but will also strive to improve the team as a whole

Where The Role Fits Into The Team

- Work closely with the account and project manager to successfully manage new HubSpot onboarding clients

The Kinds of Clients We Work With

We work with a variety of medium to large sized companies, funded startups, across various of industries ranging from educational institutions, and insurance, to health, environmental and not-for-profits.

Next Step

You will be expected to:

- Demonstrate how you have worked within HubSpot marketing, sales and service platforms
- Provide, exhibit and demonstrate your experience for this role

Application Process

- Resume review

- Video screening interview (additional meetings may be required)

- Case study review and practical exercise

- Final interview

- Reference checking

How to Apply

If this sounds like you and you think you're a fit and have what it takes, please submit your application, including your resume, on the form provided above.

Let's make magic together!

About Lupo Digital

Lupo Digital is a digital sales and marketing agency and consultancy specialising in HubSpot and in-bound sales and marketing strategy, campaign execution and training. We are aspiring to become a Certified B Corporation and that means we put people first, then the planet, and then profit … by definition but we put purpose before profit.

We are also one of HubSpot’s leading Diamond tiered partners in Australia (based in Sydney).

We specialise in:

- Inbound digital growth strategy leveraging the HubSpot platform across the sales, marketing, customer service, web and technical development and integration functions.
- Inbound marketing campaigns, production and execution including paid and social media, EDM’s email marketing, blogs, digital asset, video and animation creation, etc
- Marketing automation, including: website and landing pages, CTA’s, workflows, lead scoring, etc
- HubSpot training
- Websites, Growth Driven Design and creation

📌 HubSpot Onboarding Specialist (Sydney)
🏢 Lupo Digital
📍 Sydney