As an Administration Officer at GroutPro Head Office, you will play a crucial role in ensuring the smooth and efficient operation of our national support office. Based in our Upper Coomera location, this position involves providing administrative support to the Head Office team and our network of technicians and franchisees across Australia.
Key Responsibilities:
- Providing friendly and professional customer service to clients, suppliers, franchisees and internal staff
- Answering and managing incoming phone calls, emails, and online enquiries promptly
- Assisting with invoicing, accounts receivable/payable, and basic bookkeeping tasks
- Maintaining accurate digital records and databases, including CRM updates and warranty logs
- Scheduling appointments and supporting job bookings for our service team
- Coordinating office activities including stock management, packing and dispatch of product orders
- Simple estimating from photos and plans
- Assisting with general office upkeep including housekeeping, supplies, filing and procedural updates
- Supporting ad hoc admin and other projects as required
What we're looking for
- Previous experience in an administrative, customer service or estimating role
- Professional written and verbal communication skills
- Positive mathematics skills will be highly weighted
- High attention to detail and excellent time management skills
- Experience with using Microsoft Office Suite and email systems
- Experience with Xero or similar accounting software preferred
- A proactive attitude with the ability to work both independently and within a small team
- Knowledge or experience in a trade-based or service business is a bonus
About GroutPro
GroutPro is Australia’s leading tile and grout restoration brand, supporting a nationwide network of franchisees. We are a locally owned company with over a decade of success helping homeowners protect and transform their kitchens, bathrooms, and tiled surfaces. Our friendly team is passionate about quality, customer satisfaction, and creating sustainable growth for our business and our franchise network. You’ll be joining a small but dynamic head office team in a positive, fast-paced environment.
Job Types: Part-time, Casual
Pay: $31.00 – $36.00 per hour
Expected hours: No less than 25 per week
Ability to commute/relocate:
- Upper Coomera QLD 4209: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Office Administration: 2 years (Preferred)
- Accounts receivable: 2 years (Preferred)
- Customer Service: 2 years (Preferred)