About INNITI

INNITI is a Sydney-based Managed Service Provider supporting businesses across the region. We deliver end-to-end IT solutions including managed IT, helpdesk support, cybersecurity, VoIP, backup and disaster recovery, networking, cloud, cabling, and fibre. We're looking for a relationship-focused Account Manager to own the client experience for our growing customer base — someone who thrives on regular client contact, clear reporting, being the trusted go-to person for their portfolio, and who can also identify and win new business.

About the Role

This role blends account management with sales. You'll be the primary point of contact for a portfolio of existing clients — running regular check-ins and business review meetings, keeping them informed with clear reporting, and growing those accounts by introducing additional services where they add value. You'll also play an active role in bringing recent clients to INNITI, through referrals, networking, and outbound prospecting.

Key Responsibilities

Account Management

- Own a portfolio of client accounts as their primary relationship contact
- Schedule and run regular client meetings and quarterly/periodic business reviews
- Prepare clear, accurate reporting on service performance, tickets, projects, and IT health for each client
- Proactively check in with clients to ensure satisfaction and catch issues before they escalate
- Act as the liaison between clients and INNITI's technical/helpdesk teams, ensuring client needs are understood and delivered on
- Maintain accurate,



up-to-date client records and meeting notes in CRM

Sales

- Identify upsell and cross-sell opportunities within the existing client portfolio (cybersecurity, cloud, backup/DR, networking, VoIP, cabling and fibre)
- Prepare and present proposals, quotes, and service agreements to existing clients
- Generate and pursue new business opportunities through networking, referrals, and outbound prospecting
- Support renewal conversations and help protect long-term client retention
- Maintain an accurate sales pipeline and meet agreed new-business and account-growth targets

About You

- Experience in account management and sales — ideally within IT services, MSP, or technology
- Comfortable running meetings, presenting reports, and communicating technical information in a clear, client-friendly way
- Confident having sales conversations and closing agreements, as well as prospecting for new clients
- Highly organised, with strong attention to detail for reporting and follow-up
- A relationship-first mindset — you genuinely enjoy checking in on clients and being their trusted contact, while also being driven to grow the business
- Based in Sydney, with a valid driver's licence for client site visits

What We Offer

- A supportive, close-knit team environment
- The opportunity to be the face of a well-regarded, established Sydney MSP, with real influence over its growth

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience.

Pay: $55,000.00 – $80,000.00 per year

Work Location: In person

📌 IT Account Manager / Sales – Managed IT Services (Sydney)
🏢 Inniti
📍 Sydney