Happy Alley is a growing café and bakery known for its cookies, coffee, and fresh sandwiches. We are currently seeking a reliable and experienced Customer Service Team Leader to join our team. The ideal candidate will be passionate about hospitality with strong interpersonal skills who can deliver a welcoming, positive, and professional guest experience.
What We Are Looking For:
- Team Leadership: Be able to influence and motivate a team of customer service attendants.
- Exceptional Customer Service: Proven ability to deliver a warm, positive guest experience and build quick rapport with regular customers.
- Strong Barista Skills: Experience in preparing a variety of hot and iced drinks.
- Proactive & Reliable Attitude: A team player who takes pride in punctuality and seamlessly assists across floor service and cleaning.
- Fast-Paced Efficiency: Ability to maintain composure, speed, and accuracy during busy periods.
- Strong Communication: Excellent verbal skills to take orders accurately, handle point-of-sale systems, and manage customer requests professionally.
Requirements:
- Minimum 1 year of experience in a similar role
- Ability to maintain composure and efficiency under pressure while engaging warmly with our customers
- Weekend availability is essential
- Strong work ethic and a positive attitude
- Robust communication skills
Why Join Us:
- Supportive team environment
- Opportunities for growth and development
- Fast-paced and friendly workplace
- Work day shifts
If you meet the above criteria and are ready to bring your skills and energy to our team, we’d love to hear from you! Apply Now.
Pay: $70,000.00 – $75,000.00 per year
Benefits:
- Employee discount
- Free drinks
- Free food
Physical Setting:
- Café
Shift:
- 8 hour shift
Work Days:
- Every weekend
- Weekend availability
Experience:
- Barista: 1 year (Required)
Language:
- English fluent (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
📌 Café Team Leader (Rockdale)
🏢 Happy alley
📍 Rockdale
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