About the Business

Homart Pharmaceuticals, established in 1992, specializes in manufacturing, wholesealing, and exporting of Health Supplements, Skincare, Dairy, and Pet Food & Supplements, and has garnered 28 business and industry awards over its 34+ years of operation.

About the Role

We are seeking a full-time IT Support Officer to deliver professional support for all staff located at our Head Office, as well as provide support & maintenance to server and network infrastructure. The role of the IT Support Officer is an exciting opportunity for graduates or someone who has 6 months to 1 year experience in a similar role.

Your role is primarily includes (but not limited to):

- Desktop support (local and remote users)
- General hardware support and upgrades
- Routine maintenance work
- Office facility support as required
- General routine duties

Key Responsibilities:

IT Support:

- Deliver basic technical support to all staff for all IT related requests and technical issues
- Offer operational support and maintenance to all server systems, laptops, desktops and mobile devices
- Provide problem resolution related to network and server infrastructure, hardware components, operating systems and productivity applications
- Facilitate preventative maintenance and system upgrades.
- Monitor and maintain system access and security
- Other general administrative tasks.

Skills and Experience





- Tertiary qualification in a relevant technical field, or equivalent practical experience.
- Basic knowledge of networking, Microsoft Active Directory, and computer hardware.
- Proven ability to troubleshoot desktop and end-user issues, including but not limited to Microsoft Office applications, with strong time management and problem-solving skills.
- A robust customer service mindset, with a proactive and energetic approach to IT support.
- Demonstrated ability to work both independently and collaboratively as part of a team to achieve shared goals.
- Excellent written and verbal communication skills.
- Mandarin language skills will be highly regarded.
- This role reports directly to the IT Manager.

If you are a self-motivated individual with a passion for delivering quality IT support, we would love to hear from you

Job Types: Full-time, Permanent

Benefits:

- Employee discount
- Professional development assistance

Ability to commute/relocate:

- Rydalmere NSW 2116: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What are your annual salary expectations?
- Availble date and time for interview.

Language:

- Mandarin (Preferred)

Licence/Certification:

- Driver Licence (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 IT Support Officer - Entry Level Graduate Role (Rydalmere)
🏢 Homart Pharmaceuticals
📍 Rydalmere