Future Team Leader Opportunity

Location: Mount Eliza, VICEmployment Type: Part-Time / Casual (with potential for permanent employment)

Serene Golden Wellness Solutions is seeking a caring, reliable and proactive Senior Personal Care Assistant / Resident Support Coordinator to join our residential care team in Mount Eliza.

This is more than a standard Personal Care Assistant role. We are looking for someone with excellent communication skills, initiative and leadership potential who is passionate about supporting residents while developing into a future Team Leader or Resident Coordinator.

About Us

We operate a Supported Residential Service (SRS) providing accommodation and daily living support to adults with mental health conditions, disabilities and age-related support needs.

Our vision is to build a high-quality, person-centred service where residents feel respected, safe and supported while maintaining the highest standards of care and professionalism.

Key Responsibilities

Resident Care

- Provide high-quality personal care and daily living support.
- Promote residents’ independence, dignity and wellbeing.
- Support medication administration (where qualified).
- Respond appropriately to incidents, emergencies and resident needs.

Resident Coordination

- Build positive relationships with residents, families and nominated representatives.
- Coordinate appointments with GPs, allied health professionals and external service providers.
- Liaise with Support Coordinators, hospitals, community services and other stakeholders.
- Assist with resident admissions, transitions and ongoing support planning.
- Follow up resident concerns and ensure timely communication with families and professionals.

Documentation & Compliance

- Maintain accurate progress notes and documentation.
- Assist with incident reporting and follow-up.
- Support care plan reviews and documentation audits.
- Ensure documentation complies with organisational policies and regulatory requirements.

Leadership & Team Support

- Support staff coordination and shift handovers.




- Mentor and assist new team members.
- Promote teamwork and positive communication.
- Identify opportunities to improve service quality and resident outcomes.
- Assist the Facility Manager with day-to-day operational tasks when required.

About You

We are looking for someone who:

- Has excellent written and verbal English communication skills.
- Can confidently communicate with residents, families, hospitals and allied health professionals.
- Is organised and able to manage multiple tasks.
- Demonstrates initiative, professionalism and problem-solving skills.
- Can work independently while supporting the wider team.
- Has strong documentation and computer skills.
- Is compassionate, reliable and committed to person-centred care.
- Has leadership potential and is interested in progressing into a Team Leader or Resident Coordinator position.

Essential Requirements

- Certificate III or IV in Individual Support, Disability, Aged Care, Community Services or equivalent.
- Current NDIS Worker Screening Check.
- Current National Police Check.
- Current First Aid and CPR Certificate.
- Current Working Rights in Australia.
- Current Victorian Driver Licence (preferred).

Desirable

- Experience in Supported Residential Services (SRS), Mental Health, Disability or Aged Care.
- Experience coordinating appointments or communicating with families and external professionals.
- Medication administration experience.
- Experience mentoring staff or acting as a senior support worker.
- Knowledge of NDIS, community services or residential care documentation.

What We Offer

- Supportive and collaborative workplace.
- Ongoing professional development and leadership training.
- Transparent career progression into Resident Coordinator or Team Leader roles.
- Opportunity to contribute to the growth of our SRS, NDIS and future SIL services.
- Meaningful work where you can make a genuine difference in people’s lives.

Job Types: Part-time, Apprenticeship, Internship, Student Job

Pay: $26.00 – $36.00 per hour

Benefits:

- Free food
- Housing provided
- Professional development assistance
- Relocation assistance

Work Location: In person

📌 Senior Personal Care Assistant / Resident Support Coordinator (Mount Eliza)
🏢 ELIZA PARK SRS
📍 Mount Eliza