We are seeking a proactive and detail-oriented person to join our team in a customer-focused role supporting online and phone sales. This position is ideal for someone who enjoys providing outstanding service, managing multiple tasks efficiently, and working in a positive and professional environment.

Key Responsibilities

Web Sales Processing

- Review and process incoming online sales orders.
- Allocate payments, identify and remove duplicate accounts.
- Contact customers when there are issues with payments or stock availability.

Telephone Customer Service & Sales

- Handle incoming calls regarding product information, sales, and customer service.
- Ensure all enquiries are managed promptly, professionally, and directed to the right team.
- Contact customers when orders are ready for collection.
- Pass on qualified sales leads to the projects team in a timely manner.

Online Web Chat

- Provide helpful, accurate, and friendly responses to online customer enquiries.
- Make follow-up phone calls when issues cannot be resolved through chat.

Quotes & Sales Order Management

- Create accurate quotes and sales orders for customers.
- Ensure delivery details are complete,



including charges and timeframes.

Key Attributes for Success

- A genuine passion for delivering excellent customer service.
- Strong administrative and organisational skills, with the ability to prioritise and multitask effectively.
- Positive, reliable, and proactive approach with a “can-do” attitude.
- Excellent numerical accuracy and attention to detail.
- Strong written and verbal communication skills.
- Previous experience in a similar customer service or sales administration role is essential.

If you have the right experience and full work rights in Australia, we’d love to hear from you.
Please contact Michael on (02) 8338 6403 and let us know why you’d be a great addition to our team.

Job Types: Full-time, Casual

Pay: $65,000.00 – $85,000.00 per year

Advantages:

- Employee mentoring program
- Professional development assistance

Application Question(s):

- Do you have full time work rights In Australia? We are not seeking working holiday visas or students.

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Customer Service Representative & Online Sales Coordinator (Alexandria)
🏢 Important Company of the Sector
📍 Alexandria