Do you enjoy meeting new people, delivering excellent customer service and showcasing everything our region has to offer?

The Pioneer Settlement is seeking a friendly and motivated Visitor Experience Officer to join our team. This exciting weekend role is perfect for someone who enjoys engaging with visitors, promoting local tourism experiences and creating memorable experiences for guests.

About the Role

As the first point of contact for visitors, you will play a key role in welcoming guests to the Pioneer Settlement and the Swan Hill Visitor Information Centre. You will provide information about local attractions, process bookings and ticket sales, and help visitors make the most of their time in our region.

Your day-to-day will include:

- Welcome and assist visitors to the Pioneer Settlement.
- Provide information on local attractions, events, accommodation and dining options.
- Process bookings, ticket sales and souvenir purchases.
- Promote visitor experiences including the Pyap Paddle Steamer and Heartbeat of the Murray.
- Undertake reception and general administrative duties.
- Balance tills and complete daily reconciliations.
- Maintain visitor information displays and brochure stock.
- Assist with the security and presentation of the Tourism and Cultural Hub.
- Work collaboratively with the wider Pioneer Settlement team.

About you

We would love to hear from you if you have:

- Experience in customer service, reception, tourism, administration or a similar role.
- Excellent communication skills and a friendly, professional manner.
- Strong organisational skills and the ability to manage competing priorities.
- A commitment to delivering outstanding customer service.
- Confidence using computers, EFTPOS systems and cash handling procedures.




- The ability to work independently and as part of a team.
- Knowledge of the Swan Hill region or the ability to quickly develop local tourism knowledge.
- Availability to work weekends and public holidays as required.

Pre-Employment Requirements

- Valid and satisfactory Working with Children Check (Employee type)
- Strong verbal and written English communication skills.
- Year 12 or equivalent qualification is desirable.
- A National Police Check will be conducted on the preferred applicant.

What we offer

- Weekend-only work. Enjoy flexibility and keep your weekdays free, with alternating weekends.
- Permanent part-time position working 14 hours per fortnight, 9.00am to 5.00pm.
- Hourly rate of $33.12 + 15% super.
- Training and support to help you succeed in the role.
- The opportunity to work in a unique heritage tourism environment.
- The chance to connect with visitors from across Australia and around the world while promoting the Swan Hill region.

Applications close

12 noon, Monday, 10 August 2026.

How to Apply

To apply for this position, please follow these steps:

1. Review the Position Description

- Download and read the Position Description carefully to understand the role and requirements.

2. Prepare your application

Your application should include:

- Cover Letter – Introduce yourself and explain how your experience aligns with the position requirements.
- Current Resume – Include your employment history, qualifications and relevant experience.

3. Submit your application online

- Click the Apply Now button on the job listing.
- Upload your Cover Letter and Resume (PDF or Word format only)
- Complete the online application form and click Submit .

4. Need Assistance?

For questions about the role or application process, contact the Human Resources team at [email protected] or 5036 2333.

📌 Visitor Experience Officer (Swan Hill)
🏢 Swan Hill Rural City Council
📍 Swan Hill