Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment. We highly value a positive work culture and commit ourselves to excellent consumer support.

We are seeking a motivated individual to join our team at our exciting Underwood location to support the management of daily operations within our growing family-run business.

Position: Assistant Store Manager/2IC

Location: Underwood, Brisbane

Role: Full-time Salary: $70,000 per annum plus superannuation

Objectives of this role

- Assist the store manager with the management of daily warehouse operations.
- Ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal by supervising, organizing, and training warehouse staff and establishing, monitoring, and managing operational goals.
- Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.
- Support business growth by cultivating and maintaining strong relationships with new and existing clients through engagement and execution of effective sales strategies.
- Maintain a safe, healthy and positive work setting by establishing and enforcing standards and procedures and by complying with legal regulations.

Position duties involve:

- Delivering customer service to clients in-store,



over the phone, and on-site as needed.
- Preparing trade and retail orders in a timely and accurate manner.
- Handling the receipt and dispatch of goods, including the loading and unloading of trucks and shipping containers.
- Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.
- Inspecting incoming and outgoing stock to ensure accurate fulfilment.
- Creating samples and swatches for display and distribution.
- Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.
- Assisting the senior management team in meeting budgets and business goals.
- Regularly reporting to senior management, providing progress updates, analysing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
- Writing, creating, editing, and publishing engaging content for social media as required.
- Capturing pictures and videos of ongoing and completed projects.
- Perform daily store opening and closing procedures when required.

To be successful in this role you should be able to demonstrate:

- Strong leadership skills.
- A friendly demeanour,



positive attitude, and a neat and professional appearance.
- Honesty and reliability.
- Strong written and verbal communication skills.
- Great attention to detail.
- Strong conflict resolution skills, professionalism and ability to maintain positive working relationships with customers and colleagues.
- Excellent time management, ability to prioritise workload and meet deadlines.
- Proficient computer skills in Microsoft Office programs and POS system.
- Ability to learn quickly and problem solve.
- Exceptional work ethic, strong initiative and the ability to work both unsupervised and collaboratively with the team.
- Expertise in tinting and mixing paint & colour.
- A genuine desire to deliver a high level of customer service.
- Physical fitness to perform manual warehouse tasks.
- Comfortable in handling confidential information. Requirements for this role:
- Driver’s license is required.
- Forklift ticket is preferred, must be willing to obtain if not currently held.
- Experience in management or team leadership is preferred.
- Previous sales representative or warehouse experience is preferred.

The successful applicant will be offered a remuneration package in line with their professional experience. If you believe you meet the above criteria and would value the opportunity to be a member of our friendly, experienced and supportive Durable Concrete Coatings team, we encourage you to apply.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

📌 Assistant Store Manager/2IC (Underwood)
🏢 Durable Concrete Coatings
📍 Underwood