- Provide technical support to customers and technicians
- Troubleshoot installation and servicing enquirie
- Coordinate warranty claims and service requests
HVAC Technical Support Specialist | Perth
Take Your Trade Experience Off the Tools
After years working in HVAC, you've built technical knowledge that can't be taught. Now it's time to use those skills in a role that's easier on the body while keeping you close to the industry you know.
We're partnering with a globally recognised HVAC manufacturer looking for an experienced technician to join their Technical Support team. This is an ideal opportunity for someone who enjoys solving problems, helping customers and wants a long-term office-based career.
The Opportunity
Working alongside an experienced technical team, you'll provide product advice and technical support to contractors, installers and internal staff. Every day is different, with a mix of troubleshooting, service coordination and customer support.
No previous office experience is required. If you're comfortable using computers, communicate well and have strong HVAC knowledge,
we'll support you as you transition into the role.
Responsibilities
- Provide technical support to customers and technicians
- Troubleshoot installation and servicing enquiries
- Coordinate warranty claims and service requests
- Process product returns
- Prepare service documentation
- Support technical training resources
- Work closely with internal departments
About You
- Qualified HVAC/Refrigeration Technician
- Robust fault-finding ability
- Great communication skills
- Customer-focused attitude
- Basic computer skills
- Organised and able to prioritise workloads
Why You'll Love It
- Monday-Friday office role
- Hybrid working after probation
- Full training provided
- Career progression opportunities
- Global HVAC leader
- Supportive team culture
- Long-term stability
Interviews are taking place immediately, so don't miss this opportunity. Apply Now
Please note that successful applicants will be required to complete a medical assessment and police check prior to commencing employment