We are seeking an energetic Parts Interpreter with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.

Responsibilities include:

- Customer support and enquiries – via email, telephone and counter sales

- Interpret customer requests for parts

- Order entry and processing

- Provide updates to customers on order status, pricing, product range and estimated delivery times

- Provide assistance to external Sales and Warehouse teams as required

About you – Skills, experience and qualifications:

- Demonstrate a passion for customer service, with previous retail and/or customer service experience

- Prior experience as a Parts Interpreter or Parts Manager in a trade, retail or similar environment

- Expert knowledge of mechanical, materials handling, agricultural, industrial or automotive parts is preferred

- Excellent customer service and professional communication skills

- Attention to detail and a ‘can do’ attitude

- Confident computer skills, including the ability to learn an in-house ERP system

- You may have an interest in cars, construction machinery, forklifts, tractors, and more.

- You may have a service or parts background, or want to move away from working on the tools.

What's in it for you





You'll be part of a people-centric culture, where your well-being matters. We offer:

- Recognition programs and incentives for your performance

- The opportunity to join a dynamic global company that is a leader in its field

- Opportunities for career development, including access to LinkedIn Learning and many in-house/external training courses

- Health and Wellness program and company commitment to sustainable growth

People are at our heart

TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.

📌 Parts Interpreter (Wetherill Park)
🏢 Tvh Australia
📍 Wetherill Park