Vacancy details

AustraliaAustralia

HybridHybrid

Recruiter

Sakshi Chauhan

Sakshi Chauhan

[email protected]

Role overview

Svitla Systems Inc. is looking for a ServiceNow Technical Consultant for a full-time hybrid position (40 hours per week) in Sydney, Australia.

Our client is a modern technology company offering enterprise IT solutions to improve employee workflows, infrastructure health, and enhanced customer services.

Position Overview:

The ServiceNow Technical Consultant will support the design, configuration, and deployment of ServiceNow modules, with a focus on ITSM, Service Design, and Now Assist capabilities. The perfect candidate will have hands-on experience with Service Catalog management, SLAs, and CMDB configuration, while contributing to the delivery of high-quality ServiceNow solutions under the guidance of senior architects and technical leads.

Requirements

- 1–3 years of hands-on experience in ServiceNow configuration or development.
- Exposure to Now Assist configuration or integration with ITSM modules.
- Practical understanding of Service Catalog design and Service Level Agreements.
- Strong knowledge of CMDB structure, relationships, and data import processes.
- Basic scripting skills (JavaScript, Glide API) and familiarity with Flow Designer or Integration Hub.
- Understanding of ITIL processes and service design principles.
- Strong problem-solving abilities and attention to detail.
- Positive communication skills and ability to work collaboratively within delivery teams.

Nice to have

- ServiceNow Certified System Administrator (CSA) or equivalent certification.
- Exposure to Generative AI capabilities or workflow automation in ServiceNow.
- Experience in Agile or DevOps-based project environments.
- Eagerness to learn, adapt quickly, and grow into an advanced technical or architectural role.

Responsibilities

- Assist in the implementation and configuration of ServiceNow ITSM processes, including incident, problem, change, and request management.




- Contribute to the setup and customization of Service Catalog items, workflows, and approvals.
- Support the configuration and integration of Now Assist and AI-driven ServiceNow features.
- Work on Service Design artifacts, ensuring alignment with established service delivery models.
- Develop and maintain SLAs, notifications, and performance metrics for IT services.
- Conduct CMDB data loads, reconciliation, and maintenance to ensure data accuracy and relationships.
- Collaborate with business analysts and senior developers to deliver configured solutions that meet business requirements.
- Participate in testing, documentation, and user training for ServiceNow modules.
- Provide ongoing support and enhancement of deployed ServiceNow solutions.
- Learn and stay current with current ServiceNow releases and platform features.

We offer

- Exciting opportunity to take the lead role in unlocking new business opportunities and driving market expansion.
- Competitive compensation based on skills and experience.
- Legal employment in accordance to NES.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities
- Free tech webinars and meetups organized by Svitla.
- Awesome team, friendly and supportive community!

Why join Svitla

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.

Join us!

📌 SERVICENOW TECHNICAL CONSULTANT (Australia)
🏢 Svitla Systems
📍 Australia