Makibe Australia are currently seeking a Customer Service / Field Service Co-Ordinator to join our client’s growing team in Smeaton Grange.

About the Role

This role plays a key part in supporting both the Customer Service and Field Service Teams to deliver customer service excellence. You’ll be responsible for coordinating orders, managing service requests, and ensuring smooth communication between customers, technicians, and internal stakeholders. The position also provides the opportunity to contribute across sales and service divisions, with a strong focus on customer satisfaction, efficiency, and cost management.

Key Responsibilities

- Provide proactive and skilled customer service to both internal and external stakeholders
- Coordinate orders and service requests to meet customer requirements and priorities
- Prepare and maintain service registers, databases, and audit forms
- Ensure any customer disputes are resolved in a timely manner
- Liaise with technicians and sub-contractors, including printing and distributing job sheets
- Support the achievement of team targets and reporting requirements

Skills & Experience

Essential:

- Strong desire to provide customer service excellence
- Excellent written and verbal communication skills




- Detail-oriented with strong organisational and time management skills
- Ability to work both independently and collaboratively within a team
- Strong interpersonal skills – listening, flexibility, and patience
- Computer literacy (Microsoft Word, Excel, Outlook)
- Must be available for full-time hours

Desirable:

- Experience with SAP or MRP systems
- Previous training or qualifications in Customer Service or Business Administration
- Tertiary qualifications in Business, Administration, or related fields

What’s on Offer

- Join a supportive and growing team in Smeaton Grange
- A varied and dynamic role with exposure to both sales and service operations
- Opportunities to travel interstate and attend industry workshops
- Be part of a company that values customer service excellence and continuous improvement

Please note only shortlisted candidates will be contacted.

Job Types: Full-time, Casual

Pay: $38.75 per hour

Experience:

- Customer service: 2 years (Preferred)

Licence/Certification:

- Driver Licence (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Customer Service/Field Service Coordinator (Smeaton Grange)
🏢 Makibe Australia
📍 Smeaton Grange