To succeed in this role you will possess:

- Minimum three years' experience in Home Care, Community Care or Aged Care management.
- Strong understanding of the Support at Home Program and/or Home Care Packages.
- Demonstrated experience completing client assessments in home settings, care plans and individual budgets.
- Hands on experience in using My Aged Care Portal, Service Australia PRODA portal , Government Provider Management System ( GPMS ) and Aged Care Provider Portal
- Proven ability to convert enquiries into recent clients through excellent relationship-building skills.
- Experience preparing Home Care Agreements and onboarding documentation.
- Strong leadership and people management skills.
- Excellent communication and presentation skills.
- Ability to build relationships with clients, families and referral partners.
- Strong organisational and time management skills.
- Excellent computer literacy.

Client Intake & Onboarding

- Support seniors with care planning, assessments, and coordination to help them live independently.
- Conduct assessments and create initial care plans and budgets in collaboration with clients
- Build strong relationships with clients and families, tailoring services to individual needs.
- Advocate for clients as their circumstances change and ensure they receive the right support.
- Conduct comprehensive client assessments.
- Complete client intakes and service assessments.
- Develop person-centred care plans.
- Prepare individual client budgets.
- Explain Support At Home Care Agreements and Support at Home Agreements.
- Complete all onboarding documentation.
- Ensure all compliance requirements are met prior to commencement of services.
- Handover new clients to the allocated Case Manager following commencement.

Operational Management





- Manage the daily operations of the Support At Home Care Program.
- Lead Nurses, Support Workers, Gardeners and Domestic Assistants.
- Ensure services are delivered safely, efficiently and within budget.
- Monitor service delivery performance and client satisfaction.
- Assist with workforce planning and service growth.
- Monitor financial performance and package expenditure.
- Ensure effective utilisation of staffing resources.

Clinical Leadership

- Conduct client clinical assessments.
- Review and approve care plans.
- Monitor client outcomes and quality indicators.
- Provide clinical guidance and mentoring to care staff.
- Ensure staff receive ongoing education and competency assessments.
- Promote evidence-based practice throughout the organisation.

Quality & Compliance

- Ensure compliance with the Aged Care Act, Support at Home Program requirements and Aged Care Quality Standards.
- Lead continuous quality improvement initiatives.
- Conduct audits of client files, care plans and clinical documentation.
- Manage complaints and incidents appropriately.
- Develop and review policies and procedures.
- Maintain accreditation readiness at all times.

Business Development

- Meet with prospective clients and families in their homes.
- Explain Support At Home Care and Support at Home services and funding.
- Work with Associated Provider

Leadership

- Inspire and lead a multidisciplinary team.
- Coach and mentor staff.
- Foster a positive,



collaborative workplace culture.
- Promote accountability, professionalism and excellence.

Desirable Qualifications:

- Tertiary qualifications in Nursing or Allied Health discipline, with current AHPRA registration.
- Ambulance/Paramedic qualifications or experience.

Essential Requirements

- Current National Police Check.
- Current Driver Licence.
- Current First Aid and CPR Certificate.
- NDIS Worker Screening Check (desirable).
- Experience using aged care client management software.

About the Pink Comfort

Pink Comfort is an NDIS accredited provider. We provide services to participants of the NDIS and their families/carers, with aims to empower independence, ambition, and positive relationships. Pink Comfort support workers provide strengths-focused support, which can include mentoring, transport, and teaching skills for independent living.

How to Apply

Please submit your resume and cover letter to [email protected].

Please note: This position requires prior experience in Australian aged care case management. Applications from candidates without relevant case management experience in aged care may not be considered.

Pay: $80.00 – $100.00 per hour

Benefits:

- Professional development assistance
- Referral program

Application Question(s):

- Do you have current AHPRA registration?

- Please include a brief response describing your direct experience in the Support at Home program, specifically in a Care Management role. Applications that do not address this requirement may not be considered.

Experience:

- Community care, Home care & Agedcare: 3 years (Preferred)

Licence/Certification:

- NDIS Worker Screening Check (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Case Manager - Support at Home Care Partner (Parramatta)
🏢 Pink Comfort
📍 Parramatta