Job Scope:

- Maintain the cleanliness and tidiness of PPL lounge
- Serving food and beverages to guests
- Assist guests in a friendly manner
- Processing the guest accounts using the registration and online device

Job Responsibilities:

- Greet the guests and escort them to the designated seating
- Collect payment from the guests at the reception counter before proceeding to the lounge
- Ensure check in process runs smoothly – process the guest accounts accurately and efficiently H
- Handle the guest questions and concern in good manner
- Making sure the reception area is always well prepared, clean and monitored at all times
- Answer telephone / email enquiries and liaise with airlines
- Take out boarding announcement
- Direct guests to the boarding screen and direct them to the departure gates
- Communicate VIP arrivals to the designated staff
- Prepare food labels as required by the kitchen
- Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner
- Ensure sufficient stock levels of amenities are available
- Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards
- Ensure timely opening and closing of the buffet, bar area or food retail outlet
- To be familiar with product and service procedures and carry out them correctly and professionally at all times
- Ensure all backup operating equipment is cleaned, polished and fully stock at all times of operations
- Order taking if required of the outlet and delivery of food to the correct table
- Collect dirty plates,



glassware and rubbish from the tables and lounge area
- Customer engagement, establishing and maintaining good customer relations including anticipation of guest needs
- To provide courteous and professional service at all times
- Hardworking, holds accountability, creative and positive attitudes
- Completely familiar with all instructions contained in employee handbook
- Contribute to a safe working environment by ensuring properly trained in protected working practices, safety hazard identification and risk management
- To attend training sessions and meetings if required
- Report to duty punctually, dressed and groomed to required standards

Job Requirements:

- A friendly, customer focused attitude with the strive to provide total customer satisfaction.
- Confidence in liaising with various internal and external clients.
- Previous customer service or hospitality experience.
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
- A high standard of grooming and personal presentation.
- Excellent communication and interpersonal skills.
- Must have RSA Certificate.

Recruitment Day – Join Our Team!

We are hosting a Recruitment Day and would love to meet potential candidates. Come along to learn more about our opportunities, meet our team, and explore your next career move.

Date: 30 July 2026 (Thursday)
Time: 10am-12pm
Location: Boardroom 3.01, Level 3, 333 Kent Street, Sydney

Bring your resume and meet us on the day. We look forward to seeing you!

Job Type: Part-time

Pay: $27.08 per hour

Work Location: In person

📌 Lounge Attendant (Mascot)
🏢 Plaza Premium Lounge
📍 Mascot