- Travel Consultant
- Job Summary:
- We are seeking an experienced Travel Consultant with a minimum of 2 years in the travel industry. The ideal candidate will be responsible for booking and customer service, ensuring clients have a seamless and enjoyable experience. The role involves handling customer inquiries, managing office tasks, and coordinating with suppliers and partners.
- Key Responsibilities:
- Customer Service:
- Reach out to customers to follow up on inquiries and provide support throughout their journey.
- Communicate with clients before, during, and after their trip to ensure satisfaction and address any concerns.
- Build relationships with clients to encourage repeat business and referrals.
- Booking and Documentation:
- Consult, collect, and prepare necessary documents for visa and passport applications.
- Make tour confirmations upon receiving bookings.
- Ensure all information and documentation are accurate within the system.
- Office Management:
- Handle all office management tasks on CRM.
- Manage emails, Livechat, phone calls, and other correspondence.
- Maintain the cleanliness and orderliness of the office.
- Supplier Coordination:
- Deal and contract with suppliers such as restaurants, hotels, and transportation companies.
- Coordinate with the Vietnam office or our DMCs to respond to customer inquiries and complaints.
- Industry Knowledge:
- Stay current on industry news and trends to provide the best advice and recommendations to clients.
- Job Requirements:
- Minimum 2 years of experience in the travel industry.
- Professional attitude and appearance.
- Detail-oriented, responsible, and service-minded.
- Excellent work ethics and time management skills.
- Valuable communication skills in English.
- Proficient in office computer skills.
- Excellent communicator, listener, and problem solver.
- Flexible hours, 38-40 hours per week depending on candidate’s preference.
- Ability to check email and be available to work outside office hours if required.
- How to Apply:
- If you meet the above requirements and are passionate about providing exceptional travel experiences, we invite you to apply for this role. Please send your resume and a cover letter detailing your experience and why you are the right fit for this position to
[email protected]
- Join our team to advance your career in the travel industry while helping clients create unforgettable travel experiences. We look forward to hearing from you!
- www.lhr.net.au
- www.labourhireandrecruitment.com.au
- Company Overview
Please visit https://www.lhr.net.au for more information
📌 Travel Agent (Perth)
🏢 Lhr
📍 Perth