Details

Brand · Zara

Location · MELBOURNE, AUSTRALIA

Description

We're bringing our style to Bourke Street. Join the team shaping our next chapter. As we prepare to reopen our Bourke Street store with the latest Zara concept, we're building a team that will help define the customer experience from day one. This is an opportunity to be part of creating something new—helping establish the service culture, develop the team and shape the experience customers will remember from their very first visit. It’s where every customer interaction matters. This is a store-based leadership role connecting product knowledge, service and team energy to shape how customers experience Zara every day. Every touchpoint counts — from the welcome, to the fitting room, to the final interaction. You go beyond guiding others. You set the tone. You understand the customers who visit, adapt the team’s energy to their needs and make every interaction feel considered, warm and natural. You lead by example with a clear welcome, a tailored approach and dynamic product recommendations. You monitor results, listen to feedback and adjust actions to keep improving customer satisfaction. We want people who inspire, coach and think strategically. Leaders who can balance attention to detail with a broader view, develop talent and keep the customer at the centre of every decision. Here, you’ll find the space to influence, the tools to guide and the support to grow. Every store is unique, and with it comes the opportunity to create meaningful experiences, strengthen loyalty and elevate the team. This role is more than managing a team. It is about shaping how every customer feels, through service, knowledge and energy. Where it takes you, that’s in your hands.



What you’ll do Lead customer experience across the store and set the service standard Coach and develop the team in product knowledge, service and customer connection Monitor customer feedback, satisfaction and performance indicators Support omnichannel moments, including online order collection and digital tools Work with store leaders to improve service, flow and customer experience initiatives What we’re looking for Experience leading teams in a fast-paced retail environment Strong understanding of customer experience, service and product knowledge Confidence coaching others and setting clear standards Ability to read feedback, results and customer behaviour to improve actions Clear communication, strong organisation and a proactive mindset Full-time availability, with flexibility to work across weekdays and weekends Our approach We see fashion as a way to express identity and create change. Every store is shaped by the people in it. Recognised as a Top Employer 2026, we are committed to creating an inclusive environment with equal opportunities for everyone. If you require any adjustments during the recruitment process, please let us know how we can support you at [email protected] Next steps If your profile aligns, we’d love to hear from you. Due to high application volumes, only shortlisted candidates will be contacted. INDITEX People // Calling the Curious

Benefits

Growth Opportunities +





Get inspired and explore your career through endless growth opportunities.

Employee Discount +

Full Time and Part time team members can enjoy 25% discount across our stores in Australia, Current Zealand and online.

Uniform +

We take care of your look — updated uniforms are provided to all team members after completing the introductory period.

Online Learning & Development +

Elevate your skills with exclusive access to our employee learning and training platform to empower your professional growth and development.

Employee Assistance program +

Your wellbeing is important to us. Access a confidential counselling service dedicated to supporting you across all aspects of your life.

Anniversary Rewards +

Acknowledging your contributions is essential and we celebrate your ongoing journey as part of our team through additional leave days*

Paid day off on your Birthday +

Take the time to celebrate YOU on your special day*

Sustainability Community +

Join our in store communities and with your creativity and innovation create change together.

Free Language Courses +

Embrace our diversity and learn a new language on us.

Wellness Platform +

Explore our platform for regular updates on enhancing your wellbeing.

Next steps

- 1.

Ready to join us? Simply apply below and tell us about the role you’re interested in, your experience, availability and preferred working location.

- 2.

Our team will review what you’ve shared and consider where your experience could take you with us.

- 3.

If your profile matches one of our current opportunities, we’ll be in touch to arrange a time to meet you and hear your story.

- 4.

It's a match! Our team will offer you the opportunity to join us. We can’t wait to welcome you to our team.

📌 Customer Experience Manager Bourke Street Re-opening (Melbourne)
🏢 Zara
📍 Melbourne