Key Accounts Manager

PSG is currently searching for an Accounts Manager for our Fire Service & Maintenance operation. This position will be responsible for developing and maintaining robust relationships with key clients, serving as their primary point of contract within the organisation. Understand their needs, objectives and challenges to provide tailored solutions.

Key Responsibilities:

· Act as the primary point of contact for all customer account management matters.

· Build and maintain strong, long-term client relationships through consistent engagement and

exceptional service.

· Develop trusted advisor relationships with key client stakeholders and decision-makers.

· Ensure the timely and successful delivery of services in accordance with client requirements,

contractual obligations, and site-specific needs.

· Manage client enquiries, resolve complex issues, and escalate matters as required to achieve

positive outcomes.

· Coordinate and facilitate client meetings, compliance reviews, and regular reporting on service

performance, progress, and client expectations.

· Assist clients with annual budget planning and forecasting activities as required.

· Monitor and pursue quotation approvals, purchase orders (POs), and other outstanding

commercial matters.

· Identify and develop new business opportunities within existing client portfolios.

· Support clients in achieving and maintaining annual compliance and certification requirements.

· Proactively identify, communicate, and resolve potential issues before they impact service

delivery.

· Promote and cross-sell complementary Premier services, including HVAC, Electrical, Air, and

Hygiene solutions.





· Collaborate with internal operational teams to ensure service excellence and client satisfaction.

· Monitor contract performance and identify opportunities for continuous improvement and value-added service delivery.

Skills and Qualifications:

- Strong organisational skills: Ability to manage multiple tasks and prioritise effectively.

Excellent communication skills: Ability to communicate clearly and professionally, both verbally and in writing.

- Proficiency in Microsoft Office Suite: Experience with Word, Excel, PowerPoint, and Outlook.
- Experience with Fire Protection software: Familiarity with Uptick, or similar platforms an advantage.
- Technical knowledge: Understanding of AS1851-2012 and other fire system installation standards.
- Attention to detail: Ability to accurately and thoroughly record information.
- Problem-solving skills: Ability to identify and resolve issues efficiently.
- Customer service skills: Ability to interact with clients and provide excellent customer service.
- Self Starter & Team Player - Ability to work independently and as part of a team.

Benefits:

Job Stability

Premier Services is one of the largest Fire Protection companies in Australia, incorporated in 1987 with over 600 employees across Australia and New Zealand.



Working at Premier Services Group offers job security in a stable and growing industry.

Competitive Salary and Compensation

Premier Services offers attractive salary packages ensuring that employees are suitably compensated for their skills and contributions.

Career Development and Growth

The company prioritises professional development by providing opportunities for training, certifications, and mentorship. Employees can grow within the organisation, advance their careers, and gain valuable industry experience.

Work-Life Balance

Premier Services understands the importance of a healthy work-life balance with a hybrid role providing employees to manage their personal and professional life. This is offered upon completion of the probationary period and proving knowledge to be able to work independently.

Positive Work Culture

Employees at Premier Services are part of a collaborative, inclusive, and dynamic team. The Services team have on average a 10 - 15 year tenure at the company, evidence that employees like to stay when they begin their employment at Premier Services Group. The company fosters a culture of respect, open communication, and mutual support, where employees are encouraged to contribute their ideas and opinions.

Employee Perks

Employees have access to the on-premise gym and 2 x weekly sessions run by a personal trainer.

Pay: From $100,000.00 per year

Ability to commute/relocate:

- Chatswood NSW 2067: Reliably commute or planning to relocate before starting work (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Key Accounts Manager (Chatswood)
🏢 Premier Fire
📍 Chatswood