This is an exciting prospect to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets!
The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
As a part of the Client Services team, your duties will include:
- Handling a high volume of inbound calls and email enquiries
- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay, Zippay and Afterpay
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Ad-hoc administrative duties
About You:
- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- A calm and empathetic approach to your work
- A passion for delivering outstanding client service
What we want to offer you:
- A crucial role within a leading veterinary hospital focusing on client service excellence
- Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
- Employee benefits including discounts on veterinary services, discounts at retail stores and more!
- The chance to make a meaningful impact on client satisfaction and team engagement
- Variety of shifts available including days, evenings, weekends, and public holidays.