About the role

As the Regional Manager, you will provide strong leadership to a front-facing, customer-centric team, ensuring high-quality service delivery and continuous improvement. This role requires travel to various work-related locations and offers an opportunity to influence regional service delivery and outcomes at a senior level.

Key responsibilities include:
Leading, coaching, and developing a high-performing regional team to deliver exceptional, customer-focused outcomes
Driving operational performance by effectively managing workflow, resources, and throughput to consistently achieve KPIs
Building and sustaining strong, collaborative relationships with internal and external stakeholders to support service delivery objectives
Fostering an inclusive and high performing team culture (both locally and at branch level), that promotes accountability, innovation, and continuous improvement
Identifying opportunities for improvement and implementing initiatives that enhance customer experience and industry outcomes
Providing clear, evidence-based decision-making and strategic advice aligned with organisational priorities

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.

About you

The ideal candidate is a confident and capable leader who thrives in a fast-paced, customer-focused environment. You will demonstrate strong leadership capability, with the ability to inspire and guide teams while fostering a positive and collaborative culture.



Your proven experience in complex decision-making and problem-solving will enable you to manage competing priorities and deliver results against key performance indicators.

You will bring well-developed stakeholder engagement skills, with the ability to build and maintain effective relationships, alongside a robust commitment to delivering high-quality customer-focused services. Experience working across multidisciplinary teams and in regional environments will be highly regarded, as will your ability to adapt, drive improvement, and travel as required to support service delivery.

How to Apply

Please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Regional Manager Townsville (Townsville City)
🏢 Queensland Government
📍 Townsville City