Location: Mount Gravatt East QLD 4122

Salary $50,000 - $60,000 / Year

Employment Type: Full Time

Job Description

Australian Quality Care is seeking a highly organised and detail-oriented individual to join our agile team as an Administrative Officer within the Bookings Team. As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs. This is an exciting opportunity to contribute to a meaningful cause while working in a collaborative and supportive environment.

About you and your role:

As a full-time member of the Bookings Team, you will be based onsite, having daily face-to-face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs.

You will need excellent interpersonal skills and be a quick-thinking problem solver. You will be empathetic and have a passion for contributing to the quality of peoples’ lives. You will be recognised as a strong, supportive, and valued member of your close-knit team.

In your role, you will:

- Schedule supports for clients, managing scheduling updates and cancellations quickly and accurately

- Collaborate with the Facility management team to create and manage optimal rosters

- Work with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access Activities

- Manage phone calls and emails from Support Workers, Support Managers, Clients, and Support Coordinators





- Confidentially manage and protect client and staff information

- Keep accurate records, data entry, data management and analysis

- Meaningfully contribute to the continuous improvement of company systems and processes

- Perform other general administration duties as required.

- Undertake on-call duties, including weekends, to support operational and service delivery needs.

To be successful you will:

- Have experience in NDIS administration or a similar sector (aged care, disability, health, or community services), or strong transferable administrative skills from another industry.

- Have strong computer literacy and experience using the Microsoft Office suite

- Have outstanding organisation and prioritisation skills

- Have the ability to work both autonomously and as part of a team

- Have accurate and clear written and verbal communication

- Be intuitive with the ability to think critically and creatively when problem solving

- Have a willingness to perform tasks of varying complexity, from filing and correspondence through to higher-level project work

- Current Yellow Card or NDIS Worker Screening Clearance, or willing to obtain

- Have lots of confidence, energy and focus!

Experience in a rostering and/or scheduling role is a strong advantage.

If you are a motivated and dedicated individual looking to make a positive impact in the lives of those in need, we invite you to for this exciting opportunity.

Please submit your resume and a cover letter outlining your relevant experience to [email protected].

📌 NDIS Administration Officer (Full Time) (Mount Gravatt East)
🏢 Australian Quality Care
📍 Mount Gravatt East