Guest Service Agent (Full-Time, Part-Time or Casual)

Crest on Barkly Hotel is seeking enthusiastic and customer-focused Guest Service Agents to join our growing team. We are currently offering Full-Time, Part-Time and Casual opportunities for the right candidates.

Reporting directly to the Front Office Manager, this hands-on role is ideal for someone who enjoys variety and thrives in a fast-paced hotel environment. You will play a key role in delivering exceptional guest experiences while supporting the day-to-day operations of Front Office, coordinating with Housekeeping, and assisting our Food & Beverage team when required.

Key Responsibilities

- Welcome guests with professional and friendly check-in and check-out service.
- Manage reservations, room allocations and guest enquiries.
- Coordinate closely with the Housekeeping team to ensure rooms are prepared to the highest standards.
- Assist with group reservations and accounts receivable functions.
- Handle guest feedback and resolve complaints in a professional and timely manner.
- Support the Front Office Manager in achieving occupancy, rate and revenue objectives.
- Assist the Food & Beverage team during busy service periods when required.
- Ensure hotel policies, procedures and workplace health and safety standards are followed at all times.
- Maintain a high standard of presentation and customer service throughout the hotel.

About You

To be successful in this role, you will have:

- Previous Front Office experience within a hotel workplace.




- Outstanding communication and customer service skills.
- Excellent organisational and time management abilities.
- Strong attention to detail and the ability to multitask.
- Proficiency in Microsoft Office, particularly Outlook, Word and Excel.
- A positive attitude with a willingness to learn and work across multiple departments.
- Experience using the PROTEL Property Management System (preferred but not essential).

Availability

Successful applicants must be available to work a rotating roster, which may include:

- Weekdays
- Evenings
- Weekends
- Public holidays

Why Join Crest on Barkly?

At Crest on Barkly, we pride ourselves on providing genuine hospitality in a supportive team environment. Whether you're looking for full-time employment, part-time flexibility, or casual work, you'll have the opportunity to develop your skills across multiple hotel departments and be part of a collaborative team committed to delivering outstanding guest experiences.

If you are passionate about hospitality and enjoy providing exceptional customer service, we'd love to hear from you.

To apply, please submit your resume and a cover letter via the application link below.

Pay: $30.00 – $35.00 per hour

Benefits:

- Employee discount

Education:

- Certificate I - IV (Required)

Experience:

- Hotel Front Office: 2 years (Required)

Licence/Certification:

- RSA (Preferred)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Front Office Receptionist GSA (St Kilda)
🏢 Crest Hotel Group
📍 St Kilda