Level: Social, Community, Home Care and Disability Services Industry Award 2010
Level: 5

Location: South-East Queensland

Employer: Bravehearts

Reports to: Therapeutic Services Manager

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

Bravery: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Our Commitment as a Child Safe Organisation
Bravehearts is unwavering in our commitment to the safety and wellbeing of all children and young

people accessing our services. We act without hesitation to ensure the legal rights of all children

and vulnerable persons are maintained. Bravehearts is dedicated to fostering a culture where every

child is valued, respected, and safe from harm.

Bravehearts Statement of Commitment embodies this through application of our pledge to:

Prioritise the Child The best interests of children are at the forefront of every decision

and action we take.

Cultivate a Safe Culture We are dedicated to creating and maintaining a child-safe

environment characterised by transparency, accountability, and a

shared responsibility for protecting children from sexual abuse and

exploitation, and abuse and neglect more broadly.

Empower Voices We actively listen to and amplify the voices of children and young

people, ensuring their perspectives shape our policies, programs,

and practices.

Act with Vigilance All Bravehearts personal (National Board, staff, students and

volunteers) are mandatory reporters, committed to promptly

reporting any concerns about a child’s safety to the appropriate

authorities, irrespective of age, type of harm or location.

Collaborate for Impact We operate in a spirit of cooperation and consultation with other

relevant agencies in matters concerning child protection. We work

in close partnership with families, communities, and other agencies

to create a network of support that protects and promotes the

wellbeing of children.

Strive for Excellence We are committed to continuous improvement in our child

safeguarding practices, regularly reviewing our policies, procedures,

and training to ensure they reflect the highest standards.

Position Purpose

To provide counselling to children, young people, adults and their families who have experienced, or

may be at risk of, child sexual abuse, while working within an established framework based on the

knowledge of best practice principles. Practitioners are responsible for ensuring the delivery of their

counselling is consistently of the highest standard. Other duties of the role include administration





associated with processing telephone and/or online counselling, undertaking psychological

assessments, maintaining case notes, delivering training and undertaking regular supervision.

Primary Duties & Responsibilities
It is Bravehearts policy that Clinicians have a balanced workload in the Therapeutic Services

Department, as directed by the Director of Therapeutic and Support Services.

Clinicians provide professional counselling to children, young people, adults and their non-offending

families members. Specifically, they will

- Conduct assessments with clients throughout the therapeutic process including at the

beginning and completion of therapy.

- Maintain accurate recordings of sessions through case notes which are completed within the

required timeframes.

- Compile concise and professional reports when required to external bodies, such as the

Department of Child Safety Youth and Women, Police, and Family Law Court.

- Attend regular supervision, clinical supervision and counselling meetings.

- Work as a team to expand and continuously improve concept and service delivery.

- Provide input into training materials and resources as well as participating in training delivery

where appropriate.

- Attendance at conferences/meetings/Bravehearts functions with approval from the Director

of Therapeutic and Support Services.

- Ensure effective communication to clients and work colleagues.

- Meet the annual continued professional development requirements of the relevant

professional body to maintain registration.

- Assist the Counselling department with other duties, as required, to maintain a healthy and

harmonious working environment.

- A proactive approach to self-care and wellbeing is essential, including participating in

debriefing clinician supervision, regular reflection on one’s physical and mental health needs

and proactively seeking support where necessary (i.e.: difficult client sessions) to prevent

burnout and ensure sustained performance.

- Work as part of a team to attain Bravehearts mission.

- Work outside core hours on occasions to ensure delivery of client programs, in consultation

with the Director of Therapeutic and Support Services.

All Bravehearts employees are considered mandatory reporters and are required by law to report

suspected child abuse and neglect to the relevant authorities.

Key Performance Indicators:

Clinicians are required to:

- Maintain a minimum caseload and intake sessions:

➢ Full-time clinician: 20 client sessions will be booked each week and a minimum of one

intake session completed.

➢ Part time clinician: Client sessions are calculated on a pro rata basis depending on the

hours a clinician is engaged for each fortnight

- Deliver counselling sessions and client support in line with contractual KPIs.

- Keep up to date case plans for each client

- Undertake standardised assessments with their clients during the initial assessment phase,

during counselling and at the conclusion of their engagement with Bravehearts.



It is a

requirement for all clinicians to enter this information into rediCASE in a timely fashion, and

report on improved quality of life measures as per the contractual requirements

- Develop and maintain a clinical case plan that has been jointly developed with the child

and their non-offending family members. This includes identifying goals for therapeutic

intervention, and reporting progress made against each of these goals.

- Complete case notes by close of business on the day of the client’s session.

- All staff are required to maintain their Outlook calendar to ensure it reflects their client

appointments record in rediCASE

- All staff are required to keep client profiles and records on the rediCASE updated.

- All staff are required to provide weekly reports on client engagement and service

attendance, as well as additional impact measurement data as required by Bravehearts.

- Bravehearts is accredited against the Human Services Quality Framework, and all

Therapeutic Services Clinicians are required to participate in associated training and

accreditation processes.

Personal Specifications

Qualifications/Experience:

- A tertiary qualification in Counselling, Psychology, Social Work or a related field is essential.

- Registration and/or membership with governing body of profession (Psychologists Registration

Board of Queensland, Australian Counselling Association, the Australian Association of Social

Work, or Queensland Counselling Association) is preferred.

- Experience in providing trauma counselling is preferred.

- A minimum of 2 years’ experience in counselling.

- Experience and understanding of issues relating to service delivery with an agency that is

committed to socially and culturally inclusive practices preferable.

- Working with Children Check (relevant to the state/territory where the work is conducted)

must always be current

- Completion of a satisfactory National Criminal History check prior to commencement of

employment.

Personal Qualities:

- The appointee needs to possess personal qualities of integrity, sound judgement, empathy,

and respect for individuals.

- You will demonstrate high levels of resilience through the ability to effectively manage

challenges, remain adaptable under pressure, and maintain a positive outlook in the face of

adversity

- High levels of verbal and written communication, as well as well-defined negotiation and

mediation skills are essential.

- The capacity to work enthusiastically within the parameters of the Bravehearts mission and

philosophy and to its vision for an optimum contribution to the lives of children and young

people who have experienced sexual abuse, their non-offending family members and

primary caregivers.

- Principles of social justice will underpin the appointee’s practice.

Skills and Abilities:

- Proficient level of counselling skills, including individual, family and group therapy.

- A sound understanding of the effects of child sexual abuse on the individual, family,

interpersonal, and societal level.

- Excellent written and verbal communication.

- An understanding of child protection legislation relevant to service delivery.

- Ability to work well within a team environment.

- Exceptional organisational skills.

- Intermediate use of Microsoft office suite and keyboard skills.

Acknowledgement:

📌 Clinician (Queensland)
🏢 Bravehearts
📍 Queensland