- Healthcare & Medicine
- Other
- Melbourne
- Permanent / Full Time

28/7/2026

- Access salary packaging benefits to increase your take home pay.
- Training support and opportunities for skilled growth and development.
- Work with purpose in a positive, inclusive social enterprise team.

Are you passionate about helping people live more independently? Join a purpose-driven organisation where you'll support people with disability to access the assistive technology and mobility equipment that can make a real difference in their lives.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

You will work directly with customers, carers, Occupational Therapists and funding bodies to identify the right equipment and solutions for individual needs.

You'll provide product demonstrations and trials, support customers through funding pathways, and ensure a seamless experience from enquiry through to delivery.

This is a permanent, full‑time position based at our Mobility Aids Australia retail store in Springvale.

What you will bring

- Experience working within the disability, aged care, rehabilitation, healthcare, allied health, community services or customer service sectors, with a strong understanding of customer needs and service delivery.
- Exceptional communication and relationship-building skills, with the ability to engage confidently with customers, carers, Occupational Therapists, prescribers, funding bodies and internal stakeholders.
- A genuine passion for supporting people to live more independently through the provision of tailored assistive technology and mobility solutions.
- Strong organisation and administrative skills, with the ability to coordinate multiple priorities, maintain accurate records, and manage quotes,



orders and documentation with a high level of attention to detail.
- A proactive and solutions-focused approach, with the ability to problem-solve and deliver positive outcomes in a fast-paced environment.
- Knowledge of assistive technology, mobility equipment, NDIS, TAC, WorkSafe, SWEP or Home Care Package funding programs will be highly regarded.

Why work with us

As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

- Access salary packaging benefits to increase your take home pay by reducing your taxable income.
- Access free confidential counselling and support from our Employee Assistance Program.
- As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
- The opportunity to work for a purpose-driven organisation that creates meaningful social impact.

Work with purpose

We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve quality of life and provide access to products, resources and encouragement that allow people to make choices to enhance their well‑being and lifestyle.

As a social enterprise, we redistribute surplus funds generated through the sale of over 12,000 healthcare products, mobility aids and equipment into programs that support people living with a disability.
Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA, Possability Group and Lifestyle Solutions. Learn more at independenceaustralia.com.au.

Commitment to diversity

Independence Australia Group is an equal opportunity employer. We encourage applications from people with a disability, CALD communities, LGBTQIA+ individuals, and Aboriginal and Torres Strait Islander peoples. For accessibility support during recruitment, contact our People Experience team at [email protected].

📌 Assistive Technology Consultant (Melbourne)
🏢 Independence Australia
📍 Melbourne