The Loyalty team within the International Card Services (ICS) organisation is responsible for managing and optimising a market-leading rewards program, Membership Rewards, that contributes to new Card acquisition whilst engaging and retaining Card Members to drive profitable growth.

The Assistant Manager, Loyalty plays a key role in supporting the delivery and optimisation of loyalty initiatives across the Membership Rewards ecosystem. The role contributes to strategic and operational outcomes across a range of loyalty focus areas.

This role provides the successful candidate with the opportunity to develop broad loyalty expertise across capability uplift, operational delivery, customer experience, partner engagement, marketing execution, analytics and program optimisation within a fast-paced and energetic environment.

The successful candidate will work closely with multiple teams across the ICS business, the broader Enterprise, and international Centre of Excellence (COE) teams to support loyalty objectives and business outcomes.

This position is ideally suited to a motivated self-starter who has proven experience across operational and technical delivery, marketing execution and analytical problem solving, supported by strong interpersonal and relationship management skills.

To Be Successful in This Position You Will Require:





- Team player mindset who is flexible, can operate independently and maintains a positive attitude during changing work priorities.
- Demonstrated project management, organisational and analytical skills.
- Intermediate or advanced proficiency in MS Office tools, including Excel (data analysis, pivot tables and structured reporting) and PowerPoint (clear and concise stakeholder communication).
- Ability to meet deadlines and excel in a fast-paced, agile environment.
- Strong relationship management skills with the ability to build collaborative working relationships across the Enterprise.
- Self-starter who has a thirst to learn and is proactive in problem solving.
- Curious mindset with an interest in loyalty market trends and emerging ideas, and the ability to translate insights into opportunities to enhance the customer experience.
Strong written and verbal communication skills.

It Will Be Advantageous to Have:

- Understanding of loyalty programs, customer engagement and/or digital platforms.
- Ability to apply knowledge of Amex products, systems and processes to support analysis, recommendations and implementation of solutions.
- Exposure to loyalty, partnerships, product, marketing or customer experience environments.

📌 Assistant Manager, Loyalty (15 Month Secondment) (Sydney)
🏢 American Express
📍 Sydney