Location:Melbourne,Australia

Key Responsibilities

- Design and develop comprehensive customer training programs focused on the installation, operation, and maintenance of inverters.
- Prepare and maintain training materials, including manuals, presentations, videos, and other supporting documentation.
- Regularly update training content to align with the latest product enhancements, industry standards, and best practices.
- Conduct training sessions, workshops, seminars, and webinars for customers, both in-person and online.
- Provide hands-on training to demonstrate proper inverter usage, maintenance procedures, and safety protocols.
- Evaluate participants’ understanding and competency through assessments, feedback, and performance reviews.
- Perform corrective, preventive, and emergency maintenance on solar PV systems as required.
- Engage with customers professionally as part of a collaborative, multi-functional technical team.
- Carry out on-site installations, troubleshooting, and repairs to ensure optimal system performance.
- Prepare and deliver complete technical documentation to clients following project completion.
- Conduct site root cause analyses to identify and resolve operational issues.




- Participate in conferences and B2B meetings to evaluate emerging solar PV system technologies and innovations.
- Apply root cause analysis techniques to address major and recurring technical faults effectively.
- Investigate and document technical failures, preparing detailed formal reports for management and customers.
- Manage record keeping and spare parts inventory, ensuring traceability of part movements.
- Provide technical guidance and ongoing support to customers to enhance their operational capabilities.
- Ensure timely submission of daily work reports in Excel format to the reporting supervisor.

Requirements

- Bachelor Degree in Electrical Engineer or equivalent.
- 2 to 5 years of proven experience as an engineer in relevant field.
- Solid understanding of solar energy systems, electrical systems, and safety

protocols.

- Proficiency in using diagnostic tools and equipment.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills and a customer-focused attitude.
- Professional fluency in English for written and verbal communication is required.

Pay: $80,000.00 – $100,000.00 per year

Work Location: In person

📌 After-Sales Technical Support (Melbourne)
🏢 DEYE NEW ENERGY TECHNOLOGY (MALAYSIA) SDN BHD
📍 Melbourne