About us

Dungog Shire Council supports a growing rural community of almost 10,000 residents in the vibrant and picturesque Hunter region of NSW. We are committed to ensuring the ongoing and consistent delivery of local services that are valued by our community and will be for generations to come.

It is anticipated that our population will grow by 1.9% per annum over the next 20 years as per the Hunter Regional Plan, higher than the state growth average. With an additional 2,400 dwellings to be provided over the term of the Hunter Regional Plan, Dungog will be the second fastest growing LGA in the Hunter Region.

Dungog is ideally located just over an hour north of Newcastle and within close proximity to a range of other regional hubs in the Hunter Valley, such as Maitland and Raymond Terrace. We have an enviable lifestyle with easy access to World Heritage listed sites, such as Barrington Tops National Park.

Your next prospect

Dungog Shire Council is seeking a temporary customer-focused and motivated Customer Experience Officer to join our Strategy & Organisational Delivery team. As one of the first points of contact for Council, you will play an important role in delivering professional, responsive and high-quality service to residents, businesses, visitors and stakeholders across our community.

Working across a broad range of Council services, you will manage customer enquiries and service requests, provide accurate information and advice, process applications and transactions, maintain records and information systems and support the efficient delivery of community and corporate services.

We are looking for someone who thrives in a fast-paced workplace,



enjoys helping people and can confidently manage competing priorities with professionalism and attention to detail. You will bring strong communication and administration skills, a commitment to customer service excellence and the ability to work collaboratively across the organisation. This is an exciting opportunity to make a meaningful contribution to your community while building a rewarding career in local government.

For further information about the role please refer to the Position Description available on our website.

Essential selection criteria include (full criteria in the Position Description):

- Certificate III in Business/Office Administration or demonstrated relevant experience
- Excellent oral, written and interpersonal communication skills
- Proven experience in the delivery of effective high level customer service
- Highly motivated and ability to work unsupervised

Be rewarded

This is a 6 month fixed-term, part-time opportunity working 21 hours per week. The hourly rate offered is between $32 and $36, plus 12% superannuation.

Other Council benefits:

- Extra leave between the Christmas and New Year period (additional to your annual leave)
- Flexible work arrangements
- Outstanding team environment




- Ongoing opportunities for professional development: We have annual assessments for all Council employees to put plans in place for training and career progression so that you can broaden your horizons during your time with us
- Access to Long Service Leave after 5 years rather than 10

How to apply

Thank you for your interest in working with Dungog Shire Council.

You can using our simple online application form. You are able to start an application and complete it at a time that suits you by selecting the Save For Later button.

To submit your application, please follow the below steps:

- Fill out the required personal details and online questions below

- Attach the requested documents (e.g. resume, cover letter, qualifications, licences)

- Review your application and select Confirm

What happens next?

You will receive an automated acknowledgement email once you have submitted your application. We will be in touch once we have reviewed your application. Please note that Council reserves the right to review applications before the close date, so we recommend you apply as soon as possible if you are interested in this position.

Please be aware that Council is required to complete pre-employment checks on recommended candidates prior to an offer of employment. These may include: reference checks, a pre-employment medical assessment, a criminal history check and/or a psychometric assessment.

For further information, please contact: Stacie McGowan, Director Strategy & Organisational Delivery on 0432 116 601

Applications close: Sunday 9 August 2026 AEST 11:59 PM

📌 Customer Experience Officer (Dungog)
🏢 Dungog Shire Council
📍 Dungog