Our client, Kaza Group, is a Melbourne-based integrated property, hospitality, and facility management business. The business delivers structured, end-to-end service solutions across managed portfolios, combining disciplined operational execution, measurable service standards, and a long-term focus on asset protection. Their services span property and facility management, hospitality service delivery, cleaning and presentation standards, and day-to-day operational support for the properties and clients under management.

This is a full time role with an annual salary of $80,000 to $81,000 plus superannuation.

Reporting to senior management, the Service Manager is responsible for organising and controlling the cleaning services operations delivered across Kaza Group's managed portfolio of properties, ensuring consistent cleaning and presentation standards, effective staffing, regulatory compliance, and sound financial management across the cleaning service function, alongside oversight of related facility and hospitality service support.

Responsibilities include:

- Organising and controlling the day-to-day cleaning services operations across Kaza Group's managed portfolio, coordinating cleaning teams and presentation standards across all managed properties and client sites.
- Promoting and selling Kaza Group's cleaning and presentation service packages to property Owners and clients, and identifying opportunities to expand the range of cleaning services provided across the portfolio.
- Controlling the selection, training, rostering, and supervision of cleaning services staff, ensuring consistent, high-quality cleaning and presentation standards are maintained across all managed sites.
- Planning and organising the mix and level of cleaning services provided, staff resourcing and rostering, and consumables/equipment levels required to maintain agreed cleaning standards across the portfolio.
- Observing and ensuring compliance with occupational health and safety requirements,



chemical handling and other regulations applicable to the cleaning services and properties managed.
- Developing, implementing and reviewing policies, programs and procedures concerning cleaning service standards, quality control and the range of cleaning services provided to clients and property Owners.
- Maintaining financial records relevant to the cleaning services function, preparing and managing budgets, and monitoring costs against agreed service levels.
- Overseeing operational standards across the managed portfolio, including security, presentation and housekeeping standards, and coordinating scheduled and reactive cleaning and maintenance works.
- Liaising with property owners, clients, and contractors to ensure cleaning service delivery meets agreed expectations, and preparing regular reporting on cleaning service performance across the portfolio.
- Managing the day-to-day administration of the cleaning services function, including rostering, incident reporting, quality audits, and staff performance management.

Qualifications:

- Must possess a qualification comparable to an AQF Diploma or higher, ideally in a field such as business management, retail management, or hospitality management.
- Relevant prior experience in a service, facility, property or hospitality management role, with particular attention to detail.
- Should have at least one to two (1-2) years of experience in a similar setting.
- Strong staff management and supervisory skills, including the ability to select, train, and manage a diverse service delivery team.
- Excellent written and oral communication skills and the ability to interact professionally with property Owners, clients, contractors, and staff at all levels.
- Strong analytical and problem-solving skills to assess service issues and develop practical, effective solutions.
- Sound financial management skills, including budgeting and cost control experience.
- Detail-oriented, with the ability to multitask, work independently and prioritise competing operational demands across a portfolio of sites.

Pay: $80,000.00 – $81,000.00 per year

Work Location: In person

📌 Service Manager (Southbank)
🏢 Our Other
📍 Southbank