Job description:

The Customer Service Representative/Console Operator role plays a significant part within the store's team. The role is responsible for the delivery of outstanding customer service, in a complex and fast paced retail environment, ensuring our customers have an exceptional experience. As a CSR/CO one of your key focuses is understanding our customer's needs and ensuring they are met to the best of your abilities.

Key Challenges & Complexities of Role

- Rapid paced environment and high number of tasks/activities required to be completed each shift in addition to customer service
- May be required to provide customer service and support to difficult customers
- Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents

Main Duties/Responsibilities:

Customer Service:

- Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer
- Promote loyalty programs and promotions to customers
- Answer customer inquiries regarding product and services and suggest information about other products and services
- Complete sale transactions using the Point of Sale.
- Upsell products as part of the customer experience

Health Safety Environment and Quality (HSEQ) requirements:





- Maintain awareness of and ability to undertake emergency procedures at any time
- Conduct activities in accordance with safety and operational procedures
- Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken to ensure your own safety and that of others in the workplace

General:

- Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins

Merchandise & Store Appearance:

- Replenish shop stock in accordance with store operational procedures
- Complete stock delivery activities in accordance with store operational and safety procedures
- Ensure the store and forecourt is maintained to a professional standard
- Receiving deliveries and restocking shelves

What we’re looking for.

- Retail or hospitality experience is essential
- Previous fuel/convenience experience is highly preferrable
- Ability to multitask and work in a fast-paced environment
- Eagerness to learn new skills
- Exceptional customer service
- Great communication skills
- A keen eye for detail
- Reliable transport to attend shifts
- Previous fuel industry experience is desirable but not essential.

Pay: $28.00 – $36.00 per hour

Work Location: In person

📌 The Customer Service Representative/Console Operator (Tamborine Mountain)
🏢 Caltex Village Grocer Warrawong
📍 Tamborine Mountain