Mako's Health Club & Swim School – Hervey Bay, QLD
Lead. Inspire. Grow.
Mako's Health Club & Swim School is seeking an experienced, motivated and hands-on Club Manager to lead our growing health club, swim school and wellness facility.
This is an exciting opportunity for a passionate leader who thrives in a fast-paced environment, enjoys developing high-performing teams and is committed to delivering exceptional member experiences.
As Club Manager, you will oversee the day-to-day operations of our facility while driving business performance, staff development and member engagement across multiple departments.
About the Role
Reporting directly to the Owners, you will be responsible for:
- Leading, mentoring and developing a positive, accountable and high-performing team.
- Creating an energetic workplace culture focused on customer service, teamwork and continuous improvement.
- Managing daily club operations to ensure smooth, efficient and professional service delivery.
- Staff recruitment, onboarding, training, performance management and rostering.
- Achieving membership growth, retention and KPI targets.
- Improving member engagement, satisfaction and overall club experience.
- Monitoring business performance and implementing strategies to drive results.
- Maintaining exceptional presentation, cleanliness and facility standards.
- Ensuring compliance with workplace health and safety, policies and operational procedures.
- Managing administration, reporting and operational systems.
- Working collaboratively with department leaders across Reception, Aquatics, Group Fitness, Kids Club and Café.
- Supporting the continued growth and development of Mako's Health Club & Swim School.
About You
The successful applicant will demonstrate:
- Previous experience in a Club Manager, Fitness Manager or Senior Leadership position.
- Strong leadership and people management skills.
- Proven experience achieving KPI and business performance targets.
- Excellent organisational, communication and problem-solving abilities.
- Experience preparing and managing staff rosters.
- A solid customer service focus with the ability to build lasting member relationships.
- High attention to detail and excellent time management skills.
- Confidence managing multiple priorities within a busy environment.
- A positive, proactive and solutions-focused attitude.
Essential Requirements
- Demonstrated experience working within the fitness industry.
- Experience managing teams and day-to-day club operations.
- Knowledge of gym operations and member management systems.
- Understanding of aquatic operations, swim school programs or the aquatic industry.
- Current First Aid and CPR Certification (or willingness to obtain).
- Current Blue Card (or ability to obtain).
Highly Regarded
Applicants with the following experience will be highly regarded:
- Experience working within a 24/7 fitness club or high-volume membership business.
- Previous experience managing aquatic facilities or swim schools.
- Sales and membership growth experience.
- Budget management and financial reporting.
- Experience using fitness management software and rostering systems.
Why Join Mako's?
At Mako's Health Club & Swim School, we're more than just a gym—we're a community committed to helping people of all ages achieve healthier, happier lives.
We offer:
- A supportive leadership team.
- Opportunity to make a genuine impact.
- A diverse and rewarding workplace.
- Career growth and professional development opportunities.
- The chance to lead an exciting and expanding business with multiple service areas.
If you're a motivated leader who is passionate about people, performance and creating exceptional member experiences, we'd love to hear from you.
by submitting your resume and a cover letter outlining your experience and why you're the right fit to lead the Mako's team.
[email protected]
📌 Club Manager (Hervey Bay)
🏢 Makos Health Club
📍 Hervey Bay