About the Role:

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities:

- Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.

- Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.

- Maintain CMDB data quality, integrity, governance, and compliance standards.

- Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.

- Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.

- Support configuration management processes and drive adherence to ITIL-aligned practices

- Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.

- Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.

- Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.





- Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills & Experience:

- Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.

- Hands-on experience with:

- Hardware Asset Management (HAM)

- Configuration Management Database (CMDB)

- Discovery

- Configuration Management / SACM

- IT Service Management (ITSM)

- Solid understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.

- ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).

- Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.

- Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements:

- Current Australian Government security clearance (Baseline, NV1 or higher)

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

- 18 weeks paid parental leave

- Long & short-term career break opportunities

- Structured career development program

- Local and international career opportunities.

- Certified as a Family Inclusive Workplace™

- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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📌 ServiceNow Hardware Asset Management (HAM) Consultant (Sydney)
🏢 Accenture
📍 Sydney