Position Summary:

The NDIS Team Leader – SIL & Community Access is responsible for supporting the day-to-day delivery of quality disability support services across supported living and community-based programs. Working under the guidance of the NDIS Coordinator, the Team Leader ensures participants receive consistent, person-centred support and that staff are effectively rostered, supervised, and supported in their roles.

Key Responsibilities:

Service Delivery & Support Coordination

- Oversee the implementation of individual support plans across SIL and community access services.

- Ensure participant routines, goals, and preferences are upheld in daily practice.

- Escalate concerns or changes in participant needs to the NDIS Coordinator promptly.

Team Leadership & Supervision

- Lead, mentor, and provide on-the-ground support to support workers across multiple service settings.

- Conduct regular supervision, check-ins, and debriefs with team members.

Promote a culture of accountability, respect, and professional development.

Rostering & Shift Management

- Create and maintain efficient rosters that align with participant funding and support ratios.

- Ensure adequate shift coverage for planned and unplanned leave across all SIL and community access locations.

- Monitor shift attendance and manage on-call or after-hours support needs where relevant.

Compliance & Reporting





- Ensure services comply with the NDIS Practice Standards, participant service agreements, and internal policies.

- Complete and review incident reports, medication documentation, and participant progress notes.

- Support audit preparation and contribute to continuous improvement initiatives.

Communication & Collaboration

- Act as the first point of contact for frontline staff regarding daily operational issues.

- Liaise regularly with the NDIS Coordinator to report on service delivery outcomes and staffing matters.

- Foster positive relationships with participants, families, guardians, and allied health providers.

Selection Criteria:

Essential:

- Minimum 2 years’ experience in disability services, with leadership or supervisory responsibilities.

- Experience in SIL or community access programs under the NDIS.

- Robust rostering and scheduling capabilities (ShiftCare, Skedulo, etc.).

- Well-developed understanding of person-centred active support and NDIS compliance.

- Excellent written, verbal, and interpersonal communication skills.

Desirable:

- Certificate IV or higher in Disability, Community Services, or related field.

- Current NDIS Worker Screening Check, Working with Children Check, First Aid & CPR.

- Driver’s licence and access to a reliable vehicle.

Company Overview

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📌 NDIS Team Leader – SIL & Community Access (Perth)
🏢 Pragma Home Care
📍 Perth