ITSM is a private company that has established itself as an infrastructure management specialist in the provisioning of on-premise Infrastructure Management Services, Hybrid and Cloud Solutions to access distributed computing and data resources. We are constantly searching for talented, qualified individuals to join our team.

ITSM offers an informal, startup-like working atmosphere and an open management culture in which all employees are encouraged to actively participate in the process of improving our products, services and processes. Our ideal candidates are motivated, pragmatic, self-starters who like to work hard to reach their goals in a timely manner. They must be flexible, proactive, responsive, reliable, responsible, and most importantly, have a can-do mentality.

Field Engineer Sydney

The Technical Associate or Field Technical Engineer (FTE) is accountable for managing their individual performance and achieving successful outcomes of the designated Service Delivery Team. This role provides a critical interface between the company and its customers and partners.

The primary functions of a Technical Associate or Field Technical Engineer (FTE) are to resolve incidents that are raised by customers, and to do an initial technical analysis and troubleshooting of the problem. Duties of the Technical Associate for incidents may involve implementation of changes and improvements required by the customers, and/or as directed by L2 Change Team.



Incidents can be related to hardware, operating systems or applications. Workflow generally involves:

- Remote break-fix hardware maintenance
- Operating System support
- Incident Response
- Customer Communication
- Service Partner Coordination
- L2/L3 Escalation

REQUIREMENTS AND QUALIFICATIONS:

To be successful in this role, here are the required skills and experience:

- Troubleshooting, analysis and resolution of IT infrastructure, server, network and/or end-user computing issues/problems
- At least 1 year experience in working with end user computing systems. Fresh graduates are welcome to apply
- Predominantly skilled with IMAC (Install Move Add Change), PC Equipment (Windows and MAC)
- Familiar with installation and configuration of Desktop Application and utilities
- Familiar with connecting PCs to the network and share infrastructure e.g. printers and scanners
- Can work in a fast-paced environment. Has the ability to work well as a member of a team or alone
- Skilled to communicate with all levels of management, internal and external customers

ITSM is an equal opportunity employer committed to providing a working setting that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications will only be considered for candidates who have the right to work in Australia without sponsorship.

📌 Field Engineer Sydney
🏢 ITSM
📍 Sydney