Bass Cattle Company is a major, family-driven player in Australian beef, known for its substantial holdings, high-quality Santa Gertrudis genetics, and commitment to modern, environmentally conscious farming methods.

About the Role

The Retail Supervisor is responsible for overseeing the day-to-day operations of the Bass Cattle Station Store, ensuring the delivery of efficient, friendly, and high-quality service to customers and community members. The role coordinates the work of front-of-house staff, manages stock levels and retail displays, and ensures that all transactions, pricing, and store procedures are completed accurately and in line with safety and security requirements.

Working in a remote community environment, the Retail Supervisor plays an important role in maintaining reliable access to essential goods, managing customer enquiries and complaints, and supporting a clean, organised, and welcoming store workplace. The position also contributes to staff training, rostering, and development, helping to maintain strong service standards and smooth operations across the store.

Key Responsibilities:

· Oversee the daily operations of the Bass Cattle Station Store to ensure customers receive prompt, friendly service and high-quality goods.

· Respond to customer enquiries, requests, and complaints in person, by phone, and via email, resolving issues professionally.

· Supervise retail and hospitality staff, including preparing weekly rosters, allocating duties, and monitoring performance to maintain service standards.

· Support recruitment processes by assisting with interviewing, onboarding, training, and performance development of new front-counter staff.

· Train team members on store procedures, including handling complex transactions, customer issues, and compliance requirements.

· Manage the POS system and cash-handling processes, including balancing the till, closing procedures, and securing the premises.





· Review returned goods and determine appropriate action, including replacement, refund, or further investigation.

· Monitor stock levels, conduct regular inventory checks, and coordinate ordering to maintain availability and minimise waste.

· Ensure products are correctly priced, rotated, and displayed, including monitoring expiry dates and reducing shrinkage through effective stock control.

· Maintain store presentation and cleanliness by overseeing regular cleaning of shelves, fridges, counters, and public areas.

· Receive and manage deliveries, verify accuracy of goods received, and address any stock discrepancies with suppliers.

· Ensure compliance with workplace health, safety, and security procedures, including safeguarding cash, stock, and store facilities.

· Maintain accurate administrative records and reports using the POS system and Microsoft Publisher, and use Outlook to distribute sales reports and documentation.

· Build positive relationships with local community members by providing welcoming, respectful, and culturally aware customer service.

· Demonstrate initiative in identifying operational issues and supporting continuous improvement in store operations.

Minimum Requirements:

· 1-2 years work experience working as a supervisor in a retail setting

· Ability to work in a remote location

Job Title: Retail Supervisor

Employment Type: Full-time

Hours: 40 hours per week, rostered across 5 days including weekends as required.

Location: Epenarra Station and Store, Murray Downs Road, Davenport Ranges

A Very remote Northern Territory cattle station, approximately 210km from Tennant Creek.

Salary: $72,000 - $85,000 plus superannuation commensurate with experience

Benefits: Employer-provided accommodation is available, fully furnished, including electricity, with provision of groceries and household essentials. Transport from Tennant Creek can be arranged for the successful applicant.

Pay: $72,000.00 – $85,000.00 per year

Work Location: In person

📌 Retail Supervisor (Tennant Creek)
🏢 Bass Cattle Company
📍 Tennant Creek