Department Overview: WA Warranty Support is part of the WesTrac Sales and Operations Division - Located within the Guildford Service Centre

Roster – 5 Days – Mon-Fri, 8.5 Hrs/Day

What You'll Do:

- Claims Processing: Accurately process warranty and service letter claims to maximise cost recovery and ensure policy compliance.
- Claims Recovery: Review and resubmit denied or pending claims to achieve the best financial outcome.
- Stakeholder Support: Provide guidance and support to internal teams on warranty processes and claim requirements.
- Warranty Expertise: Maintain knowledge of warranty programs, products, services, and administration systems.
- Continuous Improvement: Identify and contribute to process improvements that enhance efficiency and claim success rates.

Skills & Experience:

- Warranty Claims Experience – Proven experience processing, reviewing, and managing warranty claims to maximise recovery and ensure policy compliance.
- Customer Service & Stakeholder Management – Strong ability to build relationships and provide responsive support to internal and external customers.
- Attention to Detail – High level of accuracy when reviewing documentation, validating claims, and maintaining records.
- Problem Solving & Analytical Skills – Ability to investigate claim issues, resolve disputes, and identify opportunities to improve recovery outcomes.
- Communication & Influencing Skills – Ability to clearly explain warranty requirements, provide training, and collaborate effectively across teams.




- Time Management & Prioritisation – Ability to manage multiple claims and competing deadlines while maintaining quality and service standards.

Our Benefits include, but are not limited to:

- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel protected to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6068

📌 Warranty Officer (Guildford)
🏢 Westrac
📍 Guildford