Level: Social, Community, Home Care and Disability Services Industry Award 2010
Level: 5

Location: Mackay (Isaac and Whitsunday Regions Included)

Employer: Bravehearts

Reports to: Practice Manager– The Courage Project

Our Vision
A world where people, communities and systems all work together to protect children from sexual

abuse.

Our Mission
To provide a coordinated and holistic approach to the prevention and treatment of child sexual

abuse.

Our Values
Integrity: We act with integrity, demonstrate accountability, honesty, and at all times, behave

ethically.

Respect: We behave and communicate with inclusivity, mindfulness, and professionalism whilst

continually embracing diversity.

Energy: We unreservedly apply ourselves using all efforts, power and abilities towards protecting

children from child sexual abuse.

Empathy: We acknowledge the bravery of survivors and those that support them. Without fear or

favour, we seek to ensure that children have a childhood free from sexual harm.

Bravery: We seek to genuinely understand other people’s experiences, culture and perspectives. In

turn, we support individuals and communities in a manner that is meaningful to them.

The Courage Project provides a trauma informed mental health service for children under 14 years

old who have and/or are experiencing physical and/or sexual abuse/assault and at risk of self-harm

in the Mackay, Whitsunday and Isaac area.

Position Purpose

To provide trauma-informed mental health services for children under 14 years old who have

experienced physical and/or sexual abuse and/or assault; and are at risk of self-harm; in the Mackay,

Whitsunday and Isaac area. Clinicians are responsible for ensuring the delivery of their counselling and

practice is consistently of the highest standard. Other duties of the role include administration

associated with face-to-face counselling, telephone and/or online counselling, undertaking

psychological and other assessments, maintaining case notes, delivering training and participating in

regular supervision.

Primary Duties & Responsibilities

Key Responsibilities:

- Provide qualified counselling to children and young people within the framework of and





with support to their non-offending family members.

- Conduct assessments with clients throughout the therapeutic process including at the

beginning and completion of therapy.

- Travel as required to deliver services to the Isaac and Whitsunday regions.

- Maintain accurate and timely records of sessions through the client database (RediCASE)

- Compile concise and professional reports when required internally as well as to external

bodies, such as the NQPHN, Department of Child Safety Youth & Women, Police, and Family

Law Court.

- Attend regular supervision meetings.

- Work as part of a team to expand and continuously improve concept and service delivery.

- Provide input into training materials and resources as well as participate in training delivery

where appropriate.

- Attendance at conferences/meetings/Bravehearts and MWS functions with approval from the

Director of Therapeutic and Support Services.

- Meet the annual continued professional development requirements of the relevant

professional body to maintain registration.

- Meet Key Performance Indicators.

- Assist The Courage Project team with other duties, as required, to maintain a healthy and

harmonious working environment.

- Participate in professional self-care activities

- Work outside core hours on occasions to ensure delivery of client programs, in consultation

with the Practice Manager

Daily Expectations:

- Complete case notes by close of business on the day of the client’s session.

- All staff are required to maintain their Outlook calendar to reflect their client appointments.

- Undertake standardised assessments with clients and enter in RediCASE in a timely fashion.

- Undertake travel to deliver outreach support services.

Key Performance Indicators:

- Maintain a minimum caseload as negotiated with the Practice Manager,



this is 20 clients per

week for a full-time role. Some client engagements/sessions will extend to fortnightly or monthly

attendance.

- Ensure maximum client attendance with a target minimum of 75% attendance rate of

counselling sessions.

- Deliver counselling sessions and supports in line with contractual KPIs.

Personal Specifications

Qualifications/Experience:

- A tertiary qualification in counselling, psychology, social work, or a related field is essential.

- Eligibility for a Medicare Provider Number.

- Registration and/or membership with governing body of profession (Psychologists Registration

Board of Queensland, Australian Counselling Association, the Australian Association of Social

Work, or Queensland Counselling Association) is essential.

- A minimum of 2 years’ experience in providing counselling preferably in the field of trauma.

- Experience and understanding of issues relating to service delivery with an agency that is

committed to socially and culturally inclusive practices.

- Current Working with Children Blue Card or AHPRA registration.

- National Police Certificate.

Personal Qualities:

- The appointee needs to possess personal qualities of integrity, sound judgement, empathy,

and respect for individuals.

- The capacity to work enthusiastically within the parameters of the Bravehearts mission and

philosophy and to its vision for an optimum contribution to the lives of children and young

people who have been affected by Child Sexual Assault, and primary caregivers.

- Principles of social justice will underpin the appointee’s practice.

Skills and Abilities:

- A sound understanding of the effects of trauma on the individual, family, interpersonal, and

societal level.

- High levels of verbal and written communication, as well as well-defined negotiation and

mediation skills.

- Understanding of working within a mandatory reporting practice.

- Proven ability working with children and families within a clinical setting.

- Strong communication skills.

- Ability to plan and manage time effectively.

- Intermediate use of Microsoft office suite 365 and keyboard skills.

📌 Clinician (Mackay)
🏢 Bravehearts
📍 Mackay