Job Summary
Drive commercial strata claims from notification through to settlement, using delegated authority and advanced policy interpretation to make decisions that hold up. This role exists to manage a defined portfolio end-to-end within the Lloyd’s and domestic insurance frameworks. It suits an experienced commercial claims professional who wants autonomy, technical depth, and meaningful influence on outcomes.

Benefits

- End-to-end ownership of a commercial property claims portfolio (assessment, decision-making, authorisation of payments and settlement), so your work directly impacts final outcomes
- Make decisions within delegated claims authorities using robust coverage assessment and clear, factual documentation for acceptance or declinature
- Hybrid working model based in Melbourne CBD: 3 days in the office and 2 days from home
- Hands-on claims leadership with loss adjusters and experts including appointing providers, instructing investigations, and actioning assessor or adjusting/expert reports
- Real negotiation exposure to achieve fair and reasonable settlements, working with brokers, owners, lawyers, contractors and suppliers
- Process improvement influence through a strong understanding of systems and workflows, plus feedback to Underwriting when claims issues arise

Key Responsibilities

- Manage a portfolio of commercial property claims end-to-end, from notification to resolution
- Assess new claims and determine coverage based on policy wording, relevant legislation and claims workflow requirements
- Apply authority and market frameworks (including Lloyd’s of London) to make coverage and settlement decisions
- Appoint and direct loss adjusters,



service providers and expert resources, including support for investigations and reporting actions
- Negotiate settlement outcomes and, where required, draft clear coverage responses and decline letters
- Maintain portfolio administration in line with workflow guidelines, legislation and statutory compliance, including authorising payments

Requirements

- 2-5+ years’ commercial property claims handling experience, managing claims end-to-end through to settlement
- Robust experience handling within a claims authority framework and making coverage decisions from policy wording
- Evidence of advanced capability in interpreting policy wording and relevant legislation
- Experience negotiating fair and reasonable outcomes and managing settlement discussions professionally
- Hybrid role requires availability for office days (3 days in the Melbourne CBD office)
- Familiarity with the Lloyd’s of London market is desirable
- Strong written and verbal communication, with high-quality documentation standards

Apply Now or Refer a Friend
If you think this could be the role for you, please apply now.
If you have any questions, please contact Clarisse from Fuse Recruitment on [email protected]
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are an insurance professional looking for your next opportunity, we would love to hear from you.
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📌 Commercial Claims Consultant (Strata) (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne