About the role

Rocket Rehab is seeking an experienced Account Manager to join our dynamic team in North Strathfield, NSW. In this full-time role, you will be responsible for building and maintaining strong relationships with our valued clients, ensuring their needs are met and exceeding their expectations.

What you'll be doing

- Proactively managing a portfolio of key accounts, understanding their unique requirements and delivering tailored solutions
- Serving as the primary point of contact for assigned clients, providing responsive, personalised support
- Identifying opportunities to cross-sell and upsell products and services to existing clients
- Collaborating with internal teams to coordinate the delivery of services and resolve any issues
- Gathering and analysing client feedback to identify areas for improvement and drive customer satisfaction
- Maintaining accurate records and documentation related to client interactions and account management
- Contributing to the development of customer retention strategies and initiatives

What we're looking for

- Degree qualified in occupational therapy, physiotherapy or psychology and other appropriately qualified health profession.
- Minimum 2 years experience as an Account Manager / Customer Relationship Manager in the Workers Compensation or CTP schemes
- Ability to positively influence clients
- Strong knowledge of the Worker’s Compensation and or CTP schemes including Injury Management and associated rehabilitation services
- Proven ability to develop strong working relationships with customers
- Ability to network and extract relevant information regarding the customer to drive account growth and maximise overall customer value
- Demonstrated ability to complete and deliver presentations
- Proven ability to ascertain and understand the needs of clients and match them to Rocket Rehab’s services




- Confidence and willingness to source referrals via customers (e.g. through pilots; screenings)
- Driven, motivated and resilient
- Well organised, tenacious and self-reliant
- Ability to relate well with and positively influence peers within Rocket Rehab, ensuring adequate customer knowledge and excellent results achieved on case work
- Ability to competently, confidentially and professionally manage complaints and feedback appropriately and ensuring required process changes and/or additional training requirements are identified and feedback appropriately to operations
- Strong in use of all Microsoft Office programs

What we offer At Rocket Rehab, we are committed to creating a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits such as:

- Opportunities for professional development and career advancement
- Adaptable work arrangements 2 days in the office and 3 days WFH
- Lucrative Bonus Structure: Earn up to an additional 20% of your salary
- $2000 per year individual CPD allowance
- Smart phone and laptop provided
- Quarterly social events
- Paid parental leave

About us Rocket Rehab is a leading provider of innovative rehabilitation services in Australia with a vision to be the #1 provider in NSW, known for redefining the occupational rehabilitation industry. Our mission is to create brighter futures for individuals, and safer workplaces for all. With a strong focus on customer service and a dedicated team of healthcare professionals, we are committed to delivering exceptional outcomes for our clients.

If you are passionate about building lasting relationships with clients and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity. Apply now to take the next step in your career.

📌 Account Manager (North Strathfield)
🏢 Rocket Rehab
📍 North Strathfield