GEMA Group is a family-owned Australian hospitality and catering business, established in 1984 and still driven by the same passion for food and service that got us started. Over four decades we've grown into a team operating across 16 venues in Victoria, New South Wales, and Queensland, and we're proud to be the caterer of choice for major event clients including the Australian Open, Australian Formula One Grand Prix, and Supercars Series.
We're looking for an Accounts Receivable Officer to join our finance team and keep our receivables running smoothly, ensuring timely collections, accurate records, and strong relationships with the customers we bill.
About the Role
You'll manage the end-to-end accounts receivable process, from reviewing and processing invoices through to chasing overdue accounts and reconciling records. You'll be the friendly, professional voice customers hear when resolving payment queries, and a key contributor to keeping our financial reporting accurate and on track.
Key Responsibilities
- Manage and oversee accounts receivable processes to ensure timely, accurate collection of outstanding debts
- Review and verify invoices and statements for correctness and contractual accuracy
- Process and record payments, adjustments, and credit notes
- Build positive customer relationships to encourage prompt payment and resolve discrepancies
- Address and resolve customer inquiries and disputes relating to invoices and payments
- Maintain accurate, up-to-date AR records and reconcile against financial records
- Prepare and present regular reports on outstanding debts and collection efforts
- Monitor overdue accounts and take timely action to progress collections
- Collaborate across departments to resolve issues affecting receivables
- Identify opportunities to improve AR processes and bring industry best practice into daily operations
About You
- Proven experience in accounts receivable, finance, or a related field
- Robust organisational skills, with the ability to manage multiple priorities and meet deadlines
- Excellent communication and interpersonal skills for customer interaction
- High attention to detail and accuracy in record-keeping and reporting
- Comfortable using accounting software, and adaptable in a dynamic environment
- Familiarity with credit control procedures and financial reporting requirements
Why GEMA? Join a well-established, genuinely family-owned business with a reputation for delivering some of Australia's biggest events, and a team culture to match.