Overview We are seeking an Adoption Coordinator for our no-kill, non-profit animal shelter. The shelter has approximately 100 cats and 22 dogs at any given time (most of the animals are at the shelter but there also are some in foster). The ideal candidate will have a passion for animals and animal welfare, some knowledge of veterinary medicine, be very organized. and have very good communication and interpersonal skills.
Duties
Duties include, but are not limited to:
Screen adoption applications in accordance with The Animal Haven procedures and protocols to ensure suitable matches between animals and adopters
Schedule appointments with approved potential adopters to meet the animals at the shelter and conduct meet and greets
Participate in open house events and outreach programs
Conduct home visits when necessary
Promote the adoption of the shelter's animals through social media, community events, and other marketing channels
Maintain accurate records of adoption applications, approvals, and follow-up communications
Enter all relevant information into the shelter's Shelter Manager database
Provide information and resources to potential adopters regarding animal care and adoption procedures
Handle inquiries and provide exceptional customer service to potential adopters
Facilitate the resolution of any post-adoption issues or concerns
Work with volunteers and staff to ensure a smooth adoption process
Assist in the development and implementation of adoption policies and procedures
Respond to social media messages
Answer the reception phone and the staff cell phone and redirect calls to the appropriate person
Listen to voicemails from the main line and the cell phone and redirect to the appropriate person
Assist management with any administrative duties they may need help with
Walk the dogs as time permits
Requirements
Previous experience working in animal shelters or rescue organizations preferred
Strong understanding of animal behavior and welfare
Ability to handle cats and dogs, including bigger dogs, to conduct meet and greets and show the animals to potential adopters
Bachelor's degree in Animal Science, Social Work, or related field preferred
Excellent organizational and time-management skills
Strong communication and interpersonal skills
Ability to handle high-stress situations
Knowledge of local, state, and federal animal adoption laws and regulations preferred
Experience with database management and record-keeping (Shelter Manager preferred)
High school diploma or equivalent required
Passion for animal welfare and commitment to ethical adoption practices
Ability to work flexible hours, including weekends and holidays
Valid driver’s license and reliable transportation
Strong problem-solving skills and attention to detail
Proficiency in basic computer applications, including Microsoft Office
Job Type: Full time
Benefits
Paid time off
Schedule
11 a.m. to 7 p.m Tuesday through Thursday, Friday 9 a.m. to 5 p.m., and Saturday 11 p.m. 7 p.m.
License/Certification
Driver's License (Required)
Ability to Commute
North Haven, CT 06473 (Required)
Ability to Relocate
North Haven, CT 06473: Relocate before starting work (Required)
Work Location: In person
📌 Adoption Coordinator (North Haven)
🏢 The Animal Haven
📍 North Haven
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